recruitment jobs vacancies Gold Group Recruitment

Connecting...

Banner Default Image

Priority Response Officer

Location: Stevenage Salary: £20000 - £25000 per annum
Sector: Client Delivery, Construction, Highways & Highways Electricals, Civil Engineering & Infrastructure Specialism:
Type: Permanent Contact: Beth Currid

Priority Response Officer

Hertfordshire

£20,000 - £25,000

Brief

Priority Response Officer needed to join a market-leader in Highways Maintenance. As a Priority Response Officer, you will be responsible for the effective management of enquiries in relation to emergencies on the Highways. You will review the enquiry, assign the correct priority, and offer response times accordingly to call-out crew.

It's desirable for the successful candidate to possess strong technical administration skills and be confident dealing with queries over the phone.

What the role entails:

Some of the main duties of the Priority Response Office will include:

  • Responding to calls from Emergency Services and logging them on the confirm system.
  • Responding to calls from Members of the Public and logging them on the confirm system.
  • Creating "Jobs" in the confirm systems which need to be dealt with as an emergency and passing them on electronically to appropriate operatives on the network.
  • Reclassifying faults which were not originally a priority and prioritizing these accordingly.
  • Ensure that faults are dealt with in a timely manner, recorded and passed out efficiently.
  • Ensure that Jobs are dealt with in the required time scale so that the Hertfordshire Road network is safe for the users.

What experience you need to be the successful Priority Response Officer:

  • Previous experience working in a call centre, technical sales or admin.
  • Excellent telephone manner.
  • Strong knowledge of IT and Microsoft Office applications; Excel, Word and Outlook.

This really is a fantastic opportunity for a Priority Response Officer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Similar Jobs

Site Manager

Leeds £50000 - £60000 per annum
Apply

Site Manager

West Yorkshire £50000 - £60000 per annum + + package
Apply

2nd Line Support Engineer

London £30000.00 - £35000.00 per annum
Apply

Quantity Surveyor

Oldham £45000.00 - £55000 per annum + package
Apply

Associate Director (PQS)

City of London £80000 - £110000 per annum + package
Apply

Estimator - Highways

Staffordshire £50000 - £60000 per annum + Package
Apply

Senior Planning Engineer

City of London £80000 - £95000 per annum + + package
Apply

Senior Quantity Surveyor

Manchester £50000 - £65000 per annum + package
Apply
recruitment jobs vacancies Gold Group Recruitment