Product Support Manager

Location: Essex, England Salary: £40000 - £60000 per annum
Sector: Engineering Specialism:
Type: Permanent Contact: Callie Warner

Product Support Manager

A Product Support Manager needed to join a very successful and growing Electronics Technology company based in Essex. My client can offer you unlimited career progression. They are working on some very exciting projects that you will never get to work on anywhere else. If you want to make a difference and work on something unique then this is the role for you!

The successful Product Support Manager will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:
* Salary: £40,000 - £60,000 per annum
* Pension
* Life Assurance
* Employee Assistance Programme
* Perks at Work
* Cycle to Work scheme
* Simply Health
* Free on site car parking
* On site canteen
* Legal discounts
* Discount gym membership at local gyms
* Rail discounts
* Costco membership
* IT discounts

What the role entails:

Some of the main duties of the Product Support Manager will include:

* Take ownership and manage our multi-year support contracts including renewals and maintenance
* Through extensive customer contact, prepare exciting customer proposals, delivered on time, working to continuously improve quotation turnaround time
* Deliver on effective RF SafeStop customer demonstrations on a global basis, by leading on customer invitations, logistics for field trials and opportunity follow-up
* Support the delivery of the Business Unit plans, working to ensure the correct internal and external resources are available and utilised. This will include work with external third parties to assess partnership opportunities
* Own the opportunity pipeline for Novel solutions and RF Safe-Stop, which requires working closely with Sales, Project Management and other internal teams
* Encourage and construct exceptional working relationships within teams, stakeholders and customers to promote project engagement and successful delivery against both project and business objectives
* Co-ordinate the New Product Introduction process from Enquiry through Bid to Order, ensuring that all new business can be adequately resourced and delivered profitably
* Work to improve profitability and Customer Satisfaction by representing the customer internally on Deliveries, Quality and Returns
* Help to engage, energise and motivate the teams in Sales, Operations and Finance to successfully integrate the plan into those parts of the company and their objectives

What you need to be the successful Product Support Manager:

In order to be the successful Product Support Manager and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* Commercial understanding of business functions including Finance, Sales, Operations and Purchasing
* Understanding of the defence market and customers
* Project Management experience an advantage
* Demonstrable proactive behaviour towards all business areas
* Detailed working knowledge of Excel and data manipulation
* Fluency in both written and verbal English language
* Manage and prioritise own workload
* Communicate the overall vision to all levels of an organisation
* Indirectly manage diverse teams, including both internal and external resources
* Experience of using Enterprise Resource Planning and Customer Relationship Management tools such as SAP, SAP CRM or equivalent
* Full UK driving licence
* SC level security clearance

This really is a fantastic opportunity for a Product Support Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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