RMA Coordinator

Location: Dublin, Republic of Ireland Salary: Up to £280 per day
Sector: IT & Telecoms Specialism:
Type: Contract Contact: Gautam Raval

RMA Coordinator, Network Operations - Supply Chain

My client based in Dublin are recruiting for a RMA Coodinator to work part of a team who are responsible for the delivery of customers products and services to users globally.

Role as a RMA Coordinator (NetOps Supply Chain RMA)

As a RMA Coordinator (NetOps Supply Chain RMA) you will be part of the NetOps RMA team who are responsible for supplying replacement equipment for failures in the production network. The team intakes requests from engineering groups within NetOps that monitor the production network for failures and translates raw request data for break/fix material into actionable data.

Daily activities will include triaging urgent requests, data gathering and entry across customers tools, systems, and spreadsheets as well as order management for RMA inventory. You will also need to coordinate activity with multiple teams, generate operational metrics, provide operational support for the RMA team when needed.

This role will require regular weekend shifts at least one day a week. Preference is Tue-Sat and the other Sun-Thu

Role as a RMA Coordinator responsibilities

  • Triage and action incoming RMA requests from engineering groups
  • Execute operational processes according to RMA documentation
  • Create orders to ship replacement parts to network sites globally
  • Request RMA shipments with various OEM vendors
  • Work with Logistics Order Management / Compliance in part shipment - both domestic and international
  • Coordinate delivery at network sites with supporting groups
  • Recover faulty parts post repair at network sites
  • Manage queue of work within operational dashboards

RMA Coordinator Qualifications

  • Preferred experience:
  • Proficient in Microsoft Excel / Google Sheets
  • Highly detail oriented
  • Ability to drive results in high pressure situations
  • Supply Chain or NOC experience
  • Excellent communication skills
  • Strong time management skills
  • Can adapt quickly to work with Supply Chain related tools
  • Able to interpret and analyse complex data
  • Able to coordinate with a large cross functional global team
  • SQL experience preferred but not required

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