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Senior IT Engineer

Location: Dorking, Surrey, England Salary: £20000 - £30000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 26 days ago

2nd Line Engineer, £25,000 - £30,000

Do you have experience working with a variety of business' offering support? Do you have 2nd line engineer experience working with telecoms and IT? If you do then I have a role for you. I am working with a growing IT Support business in the Surrey area that have a role open for someone to join and utilise their skills in dealing with technical queries within telecoms and IT.

The role:

  • To provide 2nd line support to customers including support to customers with physical and hosted telephone systems.
  • Dealing with escalated queries from the 1st Line staff
  • Provide training to other support staff when required.
  • Respond to queries in the agreed time scales
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the Service Operations department and the Company.

The successful applicant will have:

  • Experience with Windows 10
  • Windows Server
  • Active Directory
  • Virtualisation (Hyper-V, VMWare)
  • Knowledge of LAN / WLAN
  • Cloud knowledge
  • Draytek
  • Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
  • Experience with Cisco firewalls and switches.
  • Experience with SQL, VOIP, SANS
  • Customer service focused with an excellent telephone manner.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.

This is a great opportunity to join a growing company from the start of their growth so you can become a vital member of the team in the years to come.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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