Senior IT Service Engineer

Location: City of London, London Salary: £28000 - £33000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

Senior IT Service Engineer

My client based in the City of London are recruiting for a Senior IT Service Engineer.

As a Senior IT Service Engineer you will be working within the IT team who offer 1st and 2nd line support across all offices as well as external projects.

As a Senior IT Service Engineer you will deliver support to the business and build strong working relationships with key business users.

Senior IT Service Engineer Benefits

  • Competitive family friendly Policies
  • Private medical cover
  • Pension matching scheme
  • Discount on selected retailers and gyms
  • Voluntary benefits such as; cycle to work, child care vouchers

Senior IT Service Engineer Key Responsibilities

  • Assist the Service Engineers to ensure that IT Service Support for all locations is provided in a timely and efficient manner
  • Embrace a culture of continued improvement and quality
  • Point of contact for incidents which are beyond Engineering Team capability
  • Escalate any major incidents immediately using the major incident process flow
  • Install, configure, test, maintain, monitor and troubleshoot end user hardware and software, networked peripheral devices as well as networking software products In line with Group IT best practice
  • To preserve the security of company systems and data
  • Follow business protocols and keep up to date records
  • To act as technical escalation point for new or less experienced members of the team
  • Subject matter expert in area of expertise

Senior IT Service Engineer Qualifications

  • ITIL V3
  • CSCS

Senior IT Service Engineer Skills & Experiences

  • Planning and organisational skills
  • Good written and oral communication skills
  • Experience of 2nd / 3rd line technical support.
  • Group Policy Management 3 years
  • Customer service IT Support environment 3 years
  • SCCM scripting, packaging and deployment experience.
  • Self-motivated and effective time management skills including willingness to learn new skills and take the lead when required
  • Ability to coach and mentor
  • Ability to think creatively and to problem solve
  • Strong customer focus and build a culture of excellent customer service
  • Considerable experience in a customer service IT Support environment

Senior IT Service Engineer Additional requirements of the role

  • Must be able and willing to travel throughout the UK. There may be occasions where engineers may be required to travel to Europe and overseas.
  • This role will involve a high level of manual handling, moving IT equipment from floor to floor and working in confined space.
  • Must hold a full and valid UK driving license

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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