Senior IT Technician

Location: West London, London Salary: Negotiable
Sector: Client Delivery, Engineering, Defence Type: Permanent
Contact: Zak Mendoza Job Published: 15 days ago

Senior IT Technician

West London


Senior IT Technician needed for a multinational financial organisation based in West London who are looking to employ an experienced and well-rounded Senior IT Technician that takes pride in their work with an in-depth knowledge of development using Windows Client OS's & Applications (Win 7 - Win 10 / Office 365 etc.), Windows Server Technology (2008R2 - 2016), Hyper-V, Active Directory administration and WAN / LAN / WIFI and TCP/IP.


  • 25 days holiday + bank holidays
  • 4x your annual salary in life assurance
  • Flexible benefits package (retail vouchers, gym discounts, employee share scheme, ability to buy or sell annual leave and more!)
  • Scope for career progression

What the role entails:

Some of the main duties of the Senior IT Technician will include:

  • Provide a consistently high quality and professional customer service to the Business in all areas of IT.
  • Maintaining and updating the company's existing system documentation, procedures and user guides
  • Monitoring and taking ownership of tickets queues in the call logging system for:
  • Hardware including Servers, PC's, laptops, printers and mobile devices
  • Software including but not limited to, Microsoft Office Suite, Desktop OS, Server OS, SCCM.
  • Day-today running
  • Investigation of issues
  • Monitoring and updating the IT service desk system; prioritizing and following-up calls and ensuring that users are supported in a timely and effective manner
  • Ensuring effective performance, integrity and security of all IT Systems
  • Coach team members and peers to reduce knowledge gaps where required
  • Manage security of information as defined in the Security manual.

What experience you need to be the successful Senior IT Technician:

  • Extensive experience working in a multi-disciplined team across 1st - 3rd Line support
  • Essential Working knowledge of:
  • Windows Client OS's & Applications (Win 7 - Win 10 / Office 365 etc.)
  • Windows Server Technology (2008R2 - 2016)
  • Hyper-V
  • High Level Active Directory administration
  • High Level Exchange 2010 - 2016 administration
  • MS System Centre Configuration Manager
  • Enterprise Backup Solutions
  • MDM Environments (Blackberry UEM)
  • DNS, DHCP and Terminal Services
  • WAN / LAN / WIFI and TCP/IP
  • Active Directory / WSUS / SCCM
  • Firewall configuration
  • Ability to deal with sensitive information

Desirable working knowledge of:

  • Network technologies (HP Switches/Firewalls)
  • Experience in Microsoft Group Policy
  • Familiarity with MoD/CESG rules and regulation
  • Excellent general written and verbal communications skills.
  • Willing to undergo, and are able to achieve and maintain, SC and/or DV security clearance.

This really is a fantastic opportunity for a Senior IT Technician to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

*Please note that eligibility for UK security clearance is required for the Senior IT Technician position*

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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