Senior Software Support Consultant

Location: City of London, London Salary: £65000 - £80000 per annum + excellent company benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Stalla Xystra

Senior Software Support Consultant required by a well established and rapidly growing forensic accountancy firm based in London city centre who need an experienced Software Support Consultant to provide high level support to their customers / clients meaning an exceptionally high level of knowledge across the following technologies is essential: SQL Server, Microsoft .Net, Windows Server, ASP .Net, ASP MVC, JavaScript, and Bespoke Software / Custom Built Software.

The Senior Software Support Consultant will be joining a small technical team in London however will be part of a wider international team responsible for supporting the eDiscovery platform across global datacentres. As Software Support Consultant you will be responsible for leading 3 / 4 technical members of staff to ensure projects and BAU work is carried out as efficiently as possible.

My client will offer the Senior Software Support Consultant a very competitive salary along with a range of excellent benefits which are listed below:

  • Annual Salary: £65,000 - £80,000 Per Annum
  • Annual Bonus: 15% +
  • Pension Contribution: Up to 8%
  • Holiday: 25 Days starting
  • Private Medical Cover (for employee and their family)
  • Life Insurance
  • Disability Cover
  • Many more excellent benefits

The Software Support Consultant is going to hold a number of responsibilities and be integral to the company, some of the responsibilities include:

  • Hands on 2nd/3rd Level Support to Customers using the companies eDiscovery platform
  • Responsible for delivering software customizations, system performance improvements, end-user reporting requested by customers
  • Collaborate with team leads on any potential implementation details that could improve the platform or provide influence on the engineering roadmap
  • Support other team members and collaborate on customer requests where applicable
  • Ensure incoming Service Desk requests are well-described and collaborate with requesters to re-define work as necessary
  • Provide availability for the after-hours support schedule (roughly once every 6 weeks)
  • Provide work estimation activities in collaboration with Software Support Consultants
  • Own relationships with project assigned Project Managers to improve delivery processes and approaches according to client needs
  • Responsible for completing customer requests on time and according to specification
  • Engage in training activities and seek feedback on areas of continuous improvement
  • Attend weekly cadence with the support team to gain visibility into progress and challenges and raise awareness to leadership when necessary
  • Collaborate with other team leads to share lessons learned and best practices
  • Responsible for outlining and clearly communicating project resourcing needs
  • Participate in hiring initiatives upon request

Skills and experience Required:

  • 7+ years' experience in custom software related management.
  • Bachelor's Degree in Computer Science or related field or equivalent work experience
  • Working in environments that involve custom built software applications
  • Comfortable in a consulting setting with varying amounts of direct customer interaction
  • Strong capabilities with data (e.g. ETL, stored procedure development, SQL performance tuning and troubleshooting)
  • Understanding of navigating a custom-built web-based software system
  • Planning and executing electronic data processing projects, including data conversion
  • Flexible with potential travel requirements, both domestic and international
  • Strong verbal and written communication skills
  • Knowledge of E-Discovery tools (e.g. Relativity, Digital Reef) and the EDRM process is a plus

The client is in an exceptional position looking to grow the business by 100% over the next 12 - 18 months and the Software Support Consultant will be vital to this growth. This is a truly fantastic opportunity to become part of an award-winning organisation who will really utilise all of your skills. This role would really suit someone currently working in a Software House that would like to join an up and coming Financial organisation! If you would like any more information or like to be considered for the position please send your CV ASAP.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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