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Senior Technical Engineer

Location: Frome, Somerset Salary: £28000 - £34000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Amar Jawaid

Location: Frome
Job type: Permanent
Salary: £28,000 - £34,000

3rd Line Service Desk Engineer needed for a well established organisation based in Frome who are looking to employ an experienced 3rd Line Service Desk Engineer.

The successful 3rd Line Service Desk Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

Relaxed, fun and fast-paced environment
Quarterly profit based bonus scheme
Quarterly team social events and activities
Weekly team challenges and prizes
Birthday and Anniversary gifts and a free company wide rendition of happy birthday!
Career development and training plans for all team members
Breakout areas with free tea, posh coffee, fresh fruit and retro arcade
BBQ and picnic benches for alfresco lunch dining
Annual pay reviews and weekly 1-2-1s
21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)
Private healthcare after 2 years of service
Free work wear
Free car parking
Dog-friendly office
Subsidised 24/7 gym membership

Some of the main duties of the 3rd Line Service Desk Engineer will include:

Provide high-level customer care and build relationships with customers
Troubleshoot and resolve all complex issues from all escalations
Utilise the ticket logging system with accurate ticket logging and technical troubleshooting steps
Participate in infrastructure installation, hardware refresh and other projects when required.
Liaising with 3rd party vendors
Work toward achieving team and company KPIs
Determine root causes and implement short/ long term fixes where appropriate
Accurately communicate the effectiveness of equipment and software relative to technology strategy.
Use your knowledge and experience to provide technical advice and knowledge towards company best practices and SOPs
Offer suggestions on new technologies and industry standards to help provide growth through technology

In order to be the successful 3rd Line Service Desk Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following:

8+ years IT and customer service experience
Expert Windows server troubleshooting experience
Expert Microsoft 365 and Azure administration experience, including PowerShell skills
Expert networking diagnosis, including; ADSL, ISDN, VOIP, SIP, VLAN, Routing, NAT, CIDR, 802.11ac, PoE
Advanced UTM management experience
Advanced Mac/Linux troubleshooting experience
Advanced Virtualisation platforms experience; VMware, Hyper-V
Advanced Microsoft Exchange on-premise experience
Expert Server hardware troubleshooting experience; Dell, HP
Advanced Backup and DR experience

Desirable Skills/Experience:

Experience of using PSA systems such as AutoTask or ConnectWise
Experience of working within ITIL or SDI frameworks


This really is a fantastic opportunity for a IT Support Technician to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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