Service Design Engineer

Location: Crawley, West Sussex Salary: £40000 - £45000 per annum
Sector: Medical Devices Specialism:
Type: Permanent Contact: Matt Henocq

Description -

The Service Design team aims to improve the customer experience by minimizing the time taken to go live; maximizing uptime; and minimizing lifecycle costs. It does this by ensuring systems are designed to be efficiently installed, maintained and serviced:

  • Use Through Life Cost models to provide trade-off analyses and to support business cases
  • Work closely with product engineers to ensure designs achieve optimal through life costs
  • Define the needs of the Installation and Service Teams using workflows and requirements
  • Liaise closely with product engineers to ensure the needs are satisfied
  • Ensure a smooth deployment of new and upgraded products to the field

Responsibilities -

  • Perform the role of Service Design Engineer within new product development projects
  • Consult the Installation and Service Teams on their needs and capture them using workflows and requirements
  • Build and use Through Life Cost Models
  • Participate in product design and safety reviews
  • Develop and validate installation and service procedures.
  • Assist technical authors in the writing of installation and service manuals
  • Define spare parts and installed based tracking requirements
  • Create Service Design plans and provide reports on progress
  • Support the training department in the production of product related technical courses
  • Create and review Field Change Orders to update systems in the field
  • Write and review product handover information
  • Provide high level technical assistance to the Installation and Service Teams for new products
  • Offer on-site assistance when required

Relevant Knowledge,

  • HND/HNC Electronic & Electrical/Mechanical engineering or scientific background
  • Experience working in product development environments
  • Strong analytical skills able to solve personal and business level problems
  • Exceptional technical, interpersonal and communication skills
  • Good negotiation skills capable of rational, structured and logical thinking.
  • To possess proven mechanical, electrical and computer skills at practical and conceptual levels
  • Written and verbal output must be concise and accurate
  • Experience using business systems
  • Excellent customer skills and proactive communicator

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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