Service Desk Advisor - French Speaking

Location: Bracknell, Berkshire Salary: £20000 - £28000 per annum + Package
Sector: Technology, IT & Telecoms Specialism:
Type: Permanent Contact: Jeremy Farley

Job Title: Service Desk Advisor - French Speaking

Location: Bracknell

Salary: £20,000 - £28,000 Dependent Upon Experience + Package

Key Skills: Service Desk, Help Desk, IT Support, 1st Line, 2nd Line, Windows, Reports, TICKETING, Software, Hardware, Desktop, Support, ITIL, TCP, IP, French, Customer Service

An experienced Service Desk Advisor is required to play a key role in providing 1st line and first-time fix IT support services across multiple locations across the UK & Europe.

Working from site, this is a truly fantastic opportunity for the right person. If this sounds like an opportunity for you, please read on!

The Role:

So, what will you be doing as a Service Desk Advisor?

  • Answering calls, emails and face to face requests within the agreed SLA's
  • Logging of all tickets, while working to all agreed incident management processes, problem management, change management and service reporting processes.
  • Interact and co-ordinate with vendors, suppliers, distributers and 3rd party consultants
  • Pride efficient and reliable 1st/2nd line support for the entire business both locally and remotely.
  • Monitoring of IT services
  • Carrying out of software and hardware installation/rebuilds
  • Monitoring and reporting of customer satisfaction via surveys and user feedback

What are we looking for in our next Service Desk Advisor?

  • Previous experience in a Helpdesk/Service Desk/IT Support role
  • MUST be fluent in French
  • Have excellent customer service skills
  • Be willing to work a shift pattern over a 40-hour week, inclusive of weekends (NO NIGHT WORK IS REQUIRED)
  • Have a good understanding of networking basics/TCP/IP
  • Experience in troubleshooting software issue relating to Windows 7/8.1/10, Outlook and other desktop applications
  • Ability to work under pressure and to tight deadlines
  • ITIL Certification desirable

My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Advisor, this is the opportunity for you!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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