| Location: Swindon | Salary: £26000 - £30000 per annum |
| Sector: Defence | Type: Permanent |
| Contact: Hannah Sterling | Job Published: 28 days ago |
Do you want to be part of a very exciting and rewarding opportunity to design and develop technical solutions to support a number of key government agencies?
Do you want to be part of a team who provide leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within Universities?
If you are passionate about technology and innovation with a strong desire to understand how different technologies operate and want to test your abilities then I am keen to talk to you!
A typical breakdown of your role would be:
* Acting as an initial point of contact for external and internal customers providing support to users;
* Ensuring that all communications to the Desk, phone calls, e-mails etc. are answered promptly and in a professional and courteous manner.
* Responding to requests for support by identifying, registering and categorising incidents
* Identifying and communicating ideas for improvements in quality and/or efficiency
* Resolve issues at first call using standard operating procedures and knowledge base
* Troubleshooting and resolving basic technical issues
What skills and experience do you need?
From an experience perspective we are looking for a minimum of 1 - 2 years' experience working in a customer support type environment.
Essential skills:
* Excellent customer Service communication skills (both verbal & written)
* Ability to obtain Government Security Clearance (SC) with no restrictions.
* IT support skills * Microsoft Office suite
* Windows 10 and Microsoft Server 2016-2019
* Active Directory and User Account management
* General knowledge of basic software installation and network hardware (Desirable)
* General knowledge of desktop computing
* Ability to troubleshoot technical support issues
This is a shift based role that ensures we can provide our customers with a 24x7x365 service. Due to the nature of the comapny you will need to be able to obtain secruity clearance.
What's in it for you?
You will be joining an exciting and growing company that operate with very exciting customers and partners. Your benefits include, but are not limited to; * A competitive salary with discretionary bonuses * 20% Shift allowance * 20 working days holiday with additional time off between shift patterns * Additional holidays after 2 and 5 years' Service * Subsidised Health Care Scheme * Internal first promotion scheme * Annual Professional and Training Development plan * Government Pension Scheme, matching contributions up to 10% * Perkbox employee incentive Scheme * Social events and gatherings * Recommend a friend scheme paying up to £1500 * Local food establishments * Cycle to work Scheme * Onsite parking
If all of the above appeals to you, please do not hesitate and apply now!
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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