Service Desk Analyst

Service Desk Analyst

Bristol

Brief

Service Desk Analyst needed for a engineering company based in Bristol who are looking to employ an experienced and well-rounded Service Desk Analyst that takes pride in their work.

Benefits

• Salary: £25,000 - £30,000 per annum
• 25 day's holiday
• Bonus scheme linked to company performance
• Cycle to work
• Private healthcare membership
• Flexible working
• Pension Plan
• Career Progression

What the role entails:

Some of the main duties of the Service Desk Analyst will include:

• Responding to user communications, requests, incidents and problems.
• Co-ordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users.
• Break/Fix resolution
• Processing and delivering routine service/change requests
• O365 Service Health Dashboard monitoring, Password, and user management administration
• Administration of the Joiners, Movers and Leavers process (Access Management)
• Escalation of issues to internal teams and managed service providers where applicable, maintaining the ownership of all incidents till the point of resolution
• Implementation and management of user governance procedures, and liaison with other departments where necessary
• Develop and maintain knowledge and skills and keep up to date with new processes, procedures, and developments

What experience you need to be the successful Service Desktop Analyst:

• Windows 10
• Microsoft Office 365
• General desktop support (PC Hardware, PC build, printers, etc.)
• Use and knowledge of Service Desk environments
• Reliable and trustworthy
• Presentable, professional appearance
• Patient, diligent and diplomatic
• Pro-active, resourceful, and able to use initiative

It is to your advantage if you meet any or all the following additional requirements:

• IT Framework qualification e.g. ITIL V3/4 Foundation
• Experience of working on a user facing IT Service Desk
• Excellent verbal communications skills. Approachable, friendly, and able to talk easily with colleagues and users
• Good prioritisation and time management, able to balance competing issues to ensure the right problems are addressed first
• Good written communication, able to quickly record details of problems and solutions as they arise. Can provide clear, concise written reports to other IT departments and external support when escalating issues
• Willingness to develop knowledge and learn new skills
• Diligent, organised and goal oriented, understands the importance of service level agreements and will work to achieve them.

This really is a fantastic opportunity for a Service Desktop Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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