Service Desk Analyst

Location: Croydon, Surrey Salary: £16000 - £20000 per annum + Pension
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Simon Kiely

Service Desk Analyst needed for an award winning organisation based in Croydon who are looking to employ an experienced Service Desk Analyst with knowledge of Windows 7 professional, MS office 2010/2013, CITRIX remote desktop, Thin clients technology / desktop PCs / laptops

The successful Service Desk Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:
* Salary: £16,000 - £20,000 per annum
* Pension Plan
* Career Progression
* Child care vouchers
* Cycle scheme
* Season ticket Loan

What the role entails:
Some of the main duties of the Service Desk Analyst will include:
* Provide 1st line telephone, email & face to face support to users both localy & remote
* Resolving tickets using the Sercive Desk tool
* Provide suppport for CITRIX thin client, desktop PC, Mac, tablet, VoIP Telephony & mobile devices
* Liaise with 2nd & 3rd line support

What you need to be the successful Service Desk Analyst:
In order to be the successful Service Desk Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:
* Previuos experience of working within a service desk / IT support function
* Passionate about providing an excellent customer service
* Ability to work as part of a team as well as being a self starter

This really is a fantastic opportunity for a Service Desk Analyst to progress their career in a friendly modern office. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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