Service Desk Engineer

Location: Bromley, Kent Salary: £30000 - £33000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

Service Desk Engineer

Based in Bromley, Kent my client within financial services are looking to recruit a Service Desk Engineer to provide 1st and 2nd line IT technical support to business users.

As a Service Desk Engineer you will be maintaining existing systems to agreed service levels and configuring systems to meet business needs.

As a Service Desk Engineer you eill have excellent customer service skills and the ability to communicate clearly and confidently to users.

Service Desk Engineer responsibilities:

  • Provide 1st and 2nd line technical support and advice.
  • Troubleshoot, diagnose and resolve incidents at the first point of contact, or by escalating incidents to our service partner.
  • Be accountable to the business for incidents, maintaining ownership of the original incident, providing timely updates to users and ensuring incidents are given the correct level of priority and attention.
  • Be an active participant and sometimes take the lead in project deliverables.
  • Complete Information Security & SOX related IT recurring tasks

Service Desk Engineer skills required:

  • Previous experience of working within a fast-paced, contact centre environment that encompasses Windows Server, Windows Clients, Citrix/VDI, Microsoft Office and cloud/bespoke applications.
  • Good understanding of networking and VOIP telephony platforms.
  • Working knowledge of AD, Group policy, Exchange, scripting and remote tools.
  • Working knowledge of JIRA for incident management.
  • Excellent troubleshooting skills in standard Microsoft Office applications.
  • Understanding of ISO 27001/PCI DSS/Sarbanes Oxley is desirable.
  • Proactive and has a strong sense of urgency and a commitment to follow through.
  • Ability to listen effectively, to diagnose a user's problem and find an appropriate solution.
  • Excellent communication and presentation skills.
  • Innovative thinker who is positive, proactive and readily embraces change.
  • Ability to manage relationships at all levels of the business.
  • Ability to prioritise workload to achieve deadlines.
  • Self-motivated.
  • Multi-site and remote worker support experience is desirable.

As a Service Desk Engineer you will need to undergo security clearance for this role due to the nature of the clients financial services

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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