Service Desk Operator

Location: Ilford, Essex Salary: Competitive Hourly Rate
Sector: Highways & Highways Electricals Specialism:
Type: Contract Contact: Paul Napper

Service Desk Operator


**Competitive hourly rate** (Contact Paul 01342 330577 for rates of pay)

I am currently looking for experienced Service Desk Operator on behalf of my client, a leading highways infrastructure consultancy and contractor.

If you are a Service Desk Operator and you have the following experience, I'd love to hear from you:

  • Previous customer service experience
  • Experience working within ITIL practise
  • Knowledge of Service level agreements and Key performance indicators
  • Great communicator

Your role as Service Desk Operator is to provide excellent customer service to customers, following up actions, providing regular customer updates and ensuring you fulfil promises made;

  • Ensure telephone calls and emails are answered within SLA's
  • Provide support to customers
  • Liaise with engineers, ensuring emergencies / faults are adhered to
  • Schedule repairs to engineers with specific skill sets
  • Provide relevant information and diagrams when requested
  • Accurately log incidents and update on the system

This Service Desk Operator contract is starting ASAP and is for 3 months +
Looking to get started ASAP!!

You will be working as part of a shift pattern and required to work a mix of days and nights, as below;

4 days on (days), 4 days off, 4 days (nights), 4 days off and so forth - this includes weekends

Days - 7am-7pm Hourly rate
Nights - 7pm - 7am Hourly rate
If you are required for overtime, it is paid at 1.5

Please send your CV or contact me ASAP if you have the right skills for the Service Desk Operator ASAP.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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