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Service Desk Support

Location: Brighton, East Sussex Salary: £18000 - £25000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Nicholas Walmisley

1st Line Helpdesk / Customer Support

East Sussex

1st Line Support person needed to join a telecoms company within the East Sussex area who are looking to grow their IT function. The successful applicant will be someone with a desire to learn and to offer efficient support to both IT and Telecoms clients. There will be ongoing training and personal development enabling career progression on a regular basis.

Responsibilities

  • Work as a member of the 1st line response team to log calls and update the CRM system
  • Communicate with customers demonstrating high levels of professionalism
  • Taking ownership of issues and maintain regular customer contact
  • Provide support on a range of software and technical issues via phone, email and remote access tools.
  • Attempt resolution or escalate to specialist support teams
  • Work to standard operating procedures and instructions
  • Work to Service Level Agreements and specified targets and objectives
  • Follow data compliance processes and procedures

Essential Skills

  • Previous Support / Helpdesk / Service Desk or Call Centre experience
  • Previous experience working in customer support
  • Experience of online service products including applications
  • Good standard of education and competent IT skills / technical skills
  • Good communication skills including spoken and written English
  • Confident user of Microsoft Office products - Windows, Word and Excel
  • Good problem-solving ability
  • Ability to communicate effectively at all levels
  • Able to work on own or as part of a team
  • An interest in keeping up to date with the latest technological advances
  • The ability to build up a good rapport with customers at all levels

This is a great opportunity for someone currently within a 1st Line Support or Service Desk role as you will get to join a growing organisation where your experience and knowledge will also grow.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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