Service Desk Team Lead

Location: Slough, Berkshire Salary: Up to £240 per day
Sector: IT & Telecoms Specialism:
Type: Contract Contact: Simon Kiely

IT Service Desk Team Lead

IT Service Desk Team Lead needed for our client based in Slough, who are looking to employ an experienced Service Desk team Lead with an in-depth knowledge of managing a high performing Service Desk function, ticketing systems, Office 365, MS Active Directory and ITIL.

What the role of Service Desk Team lead entails:

  • Ticket Management - progress updates, delivery and escalation
  • Liaise with Tech Admin function for timely IT hardware and Software provisioning.
  • Maintain PC inventory
  • Maintain escalation procedures for planned and un-planned outages
  • To perform gap analysis activities e.g. Service levels, fix rates, resource levels/skill sets, reliance on 3rd parties, and knowledge gap/training requirements.
  • Support monthly reporting requirements.
  • Drive the development toolsets to provide efficiencies e.g.
    • self-service strategy
    • practical and effective learning

In order to be the successful Service Desk Team lead and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* Ticketing systems
* Experience of O365 Adoption within IT
* Management information reporting tools
* Microsoft Active Directory Administration
* Change & Release Management
* Configuration Management

This really is a fantastic opportunity for a Service Desk Team lead to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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