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Service Desk Team Leader

Location: Slough, Berkshire Salary: £225 - £280 per day + DOE
Sector: IT & Telecoms Type: Contract
Contact: Simon Kiely Job Published: 21 days ago

Service Desk Team Lead
Slough, Berkshire

Service Desk Team Lead needed for an initial 12 month contract, to work for a multinational organisation based in Slough who are looking to employ an experienced Service Desk Team Lead to lead the Service Desk function.

Some of the main duties of the Service Desk Team Lead will include:

* Incident and request management
* Managing changes on the desktop environment
* Setting workloads and priorities for Service Desk analysts
* Develop, manage, measure and report on key service-level metrics (KPI/SLA)

What you need to be the successful Service Desk team lead:

* Attention to detail
* Strong communication and reporting skills
* Interpersonal skills
* Problem analysis
* Problem‐solving
* Planning and organizing
* Customer service orientation
* Knowledge of IT service desk tools and best practices
* Knowledge/experience of Office suite products
* Knowledge of Active Directory
* Support experience within a Windows infrastructure environment
* Knowledge of MDM (Mobile Device Management)

This really is a fantastic opportunity for a Service Desk Team lead. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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