Service Manager - SC Cleared

Location: Croydon, Surrey Salary: Negotiable
Sector: IT & Telecoms Type: Contract
Contact: Mark Crorkin Job Published: 10 days ago

I am recruiting for an SC Cleared Service Manager for a project in Croydon / London

Your role:
You will establish a clear strategy for designing and standing up the Sustainment Business Services layer of the Police and Public Protection Technology support organisation.

You will establish a Target Operating Model for the 'sustainment organisation', create a design for an ITiL aligned 'sustainment organisation'. You will outline scope and requirements for delivering the proposed TOM.

You will lead planning for Sustainment.

Lead on organisational design activities necessary to put in place the 'sustainment organisation' and will lead activity to put that organisation in place.

Act as an interim service lead for any services not yet transitioned to operations.

Requried skills:

  • Operating Model Design - design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change
  • ITIL and Service Management - defining SLAs
  • Stakeholder Engagement - Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon.
  • Service Design- planning, implementation, control and review and audit of service provision to meet customer requirements.

Preferred skills:

  • Public Sector Funding Models (or similar)
  • Knowledge and Understanding of Law Enforcement Operating Models
  • Knowledge and Understanding of the government digital agenda
  • Organisational Design- design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change Service Acceptance

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

IT Service Delivery Manager

Epsom, Surrey £45000 - £55000 per annum + + Benefits

IT Service Delivery Manager My financial services client based in Surrey are recruiting for an IT Service Delivery Manager with 3 years commercial experience within 3rd Line Support with experience of Azure / Windows 10 / Windows Server 2012 / 2016 / VMware & Hyper-V...


Business Analyst - SC Clearance required

Croydon, Surrey Negotiable

SC Cleared Business Analyst - Croydon / London In your role as Business Analyst you will be: Mapping/analysing the as-is organisation, then defining the business functions that need to be established to support the 'to-be' operations. Planning/facilitating the transi...


SysOps / DevOps Engineer - SC Clearance required

City of London, London Negotiable

SysOps / DevOps Engineer - London The Engineer will be responsible for managing the build and deployment of the project, through all environments. They will contribute to key components and shared common services; undertake cross-functional engineering projects, work...


Service Desk Advisor - Dutch Speaking

Bracknell, Berkshire Package

Job Title: Service Desk Advisor - Dutch Speaking Location: Bracknell Salary: £20,000 - £28,000 + Package Key Skills: Service Desk, Help Desk, IT Support, 1st Line, 2nd Line, Windows, Reports, Ticketing, Software, Hardware, Desktop, Support, ITIL, TCP, IP, Dutch, Cust...