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Systems Engineer - Contact Centre experience

Location: London, England Salary: £400 - £550 per day
Sector: IT & Telecoms Type: Contract
Contact: Mark Crorkin Job Published: 14 days ago

Systems Engineer with Contact Centre infrastructure experience

This is a full-time role based from home from with some occasional travel requirements.

Your role as Systems Engineer:

  • Design, deployment and support of the company contact centre platform, session border controllers and and associated telephony systems
  • Detection, investigation and removal/mitigation of all possible security threats, demonstrating technical leadership during any major incidents
  • Design, deployment and support of the company ISO27001 security policy across a range of IT systems from network edge to user end points
  • Design, deployment and support of the company Windows servers farm, virtualisaion and storage systems
  • Troubleshooting of complex IT infrastructure problems with vendor escalation and problem ownership through to resolution
  • Monitoring and performance tuning of IT infrastructure to minimise any business disruption time and SLA adherence
  • Development of technical documentation, internal standards and reports as requested by management
  • Research, evaluate and recommend new technology solutions to address emerging industry and technical needs
  • 5+ years of experience and in-depth knowledge of Cisco/Microsoft/Linux/VMWare in high availability enterprise environments
  • Ability to perform effectively as a subject matter expert within your area of telephony and as a team player
  • Mentor, coach, lead and impart valuable knowledge to junior team members with minimal supervision

Essential Technical Knowledge and Experience

  • Cisco firewalls, routers, switches
  • ISO27001, GDPR, Cyber Essentials, PCI DSS
  • Microsoft Azure AD, Office 365
  • Enghouse CCSP Contact Centre platform
  • Sonus session border controller platform
  • MCSE, CCNP and/or CCVP Voice
  • SIP Gateways and Trunking
  • MS Windows/SQL/Exchange Server, Active Directory
  • Group Policies and their application for Security best practice
  • VMWare Virtualisation Technologies
  • HP SAN storage and Server
  • DNS, DHCP, SMTP, SNMP
  • Windows Scripting (Batch, VBScript, Powershell)

You will have:

  • Excellent interpersonal and customer service skills
  • Adaptability and assertiveness
  • Resilient and able to handle stressful situations
  • Flexibile approach to your working hours

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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