Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nb2xklwdyb3vwl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Technical Help Desk Support Technician

Location: Fareham, Hampshire Salary: £20000 - £22500 per annum + Package
Sector: Client Delivery, Engineering, Defence Specialism:
Type: Permanent Contact: Jeremy Farley

Job Title: Technical Helpdesk Support Technician

Location: Bedfordshire

Salary: £18,000 - £22,000 + Package


Key Skills: Helpdesk, Support, Technical, MS Office, Active Directory, Windows 10, iPhone, MDM, Desktop, Laptop, Hardware, Customer, Client, Call, Infrastructure

An experienced Technical Helpdesk Support Technician is required to play a key role in being the first point of contact in resolving issues from customers and clients. You will along with your team, resolving support tickets which you would otherwise escalate, providing continued positive feedback through Quality Control and customer satisfaction.

Working from site, this is a truly fantastic opportunity for the right person. If this sounds like an opportunity for you, please read on!

The Role:

So, what will you be doing as Technical Helpdesk Support Technician?

  • Providing Service Desk support to clients via the telephone and chat
  • Logging and updating support tickets within the company Incident Management Application
  • Resolving of support calls in a quick and efficient manner
  • Escalate calls where necessary to the Desktop team/Infrastructure team
  • Demonstrate a genuine desire to improve your knowledge and ability

What are we looking for in our next Technical Helpdesk Support Technician?

  • Hold a professional Qualification in IT/Software OR relevant experience in the area
  • Have experience in:
    • MS Office
    • Windows 10
    • Iphone & MDM
    • Monitors, Printers and Desktop Hardware
  • Demonstrate a real passion for customer service & friendly professional outlook
  • Active Directory Skills highly desirable
  • Exchange 2007/2010 highly desirable

My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Technical Helpdesk Support Technician, this is the opportunity for you!

So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Technical Helpdesk Support Technician, hit that apply button now!

**PLEASE NOTE***

Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

Quality Technician

Buckinghamshire, England Negotiable
Apply

Technical Author

Dorset, England Excellent company benefits
Apply

Senior CAD Technician

Whitehaven, Cumbria Negotiable
Apply

*Contract* Senvion Wind Turbine Technician

Birmingham, West Midlands Negotiable
Apply

Customer Support Engineer

West London, London Negotiable
Apply