Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nb2xklwdyb3vwl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Technical Help Desk Support Technician

Location: Fareham, Hampshire Salary: £20000 - £22500 per annum + Package
Sector: Client Delivery, Engineering, Defence Type: Permanent
Contact: Jeremy Farley Job Published: 20 days ago

Job Title: Technical Helpdesk Support Technician

Location: Bedfordshire

Salary: £18,000 - £22,000 + Package


Key Skills: Helpdesk, Support, Technical, MS Office, Active Directory, Windows 10, iPhone, MDM, Desktop, Laptop, Hardware, Customer, Client, Call, Infrastructure

An experienced Technical Helpdesk Support Technician is required to play a key role in being the first point of contact in resolving issues from customers and clients. You will along with your team, resolving support tickets which you would otherwise escalate, providing continued positive feedback through Quality Control and customer satisfaction.

Working from site, this is a truly fantastic opportunity for the right person. If this sounds like an opportunity for you, please read on!

The Role:

So, what will you be doing as Technical Helpdesk Support Technician?

  • Providing Service Desk support to clients via the telephone and chat
  • Logging and updating support tickets within the company Incident Management Application
  • Resolving of support calls in a quick and efficient manner
  • Escalate calls where necessary to the Desktop team/Infrastructure team
  • Demonstrate a genuine desire to improve your knowledge and ability

What are we looking for in our next Technical Helpdesk Support Technician?

  • Hold a professional Qualification in IT/Software OR relevant experience in the area
  • Have experience in:
    • MS Office
    • Windows 10
    • Iphone & MDM
    • Monitors, Printers and Desktop Hardware
  • Demonstrate a real passion for customer service & friendly professional outlook
  • Active Directory Skills highly desirable
  • Exchange 2007/2010 highly desirable

My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Technical Helpdesk Support Technician, this is the opportunity for you!

So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Technical Helpdesk Support Technician, hit that apply button now!

**PLEASE NOTE***

Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

IT Support Technician

Cambridgeshire, England Negotiable

IT Support Technician Cambridgeshire IT Support Technician needed for a leading Aerospace and Defence company based in Cambridgeshire. They are looking to employ an experienced IT Support Technician, who has good technical knowledge of network and PC hardware, also s...

Apply

Cad Technician

Reading, Berkshire £25 - £50 per hour

CAD Technician Reading Permanent - Full Time/Flexible £25 -£40 per hour The Opportunity: Currently looking to recruit an AutoCAD Technician to join the established Civil Infrastructure Design team based in Reading. This large consultancy has had operations around the...

Apply

Quality Technician

Hertfordshire, England Negotiable

Job Title: Quality Technician Location: Hertfordshire - Commutable from Aylesbury, Watford, High Wycombe Salary: Competitive + Package Key Skills: Quality, Manufacturing, Production, Engineering, Drawings, Schematics, First Article Inspection, Electronics, Defence, S...

Apply

Avionic Technician

Sandwich, Kent £30000 - £35000 per annum + Ben's

Avionic Technician (Electro-Optic Payload Maintenance & Repair Technician) Location: Kent, Commutable from Canterbury, Margate, Dover, Ashford etc. I'm looking for a driven Avionics technician who wants to learn new skills and work on critical but exciting projects. ...

Apply