Technical Support Helpdesk Senior

Location: Hampshire, England Salary: £13 - £14 per hour
Sector: IT & Telecoms Specialism:
Type: Contract Contact: Aaron Stone

Technical Support Helpdesk


Term: 12-month contract

Salary: Circa £13-14 per hour

Currently looking for Technical Support Helpdesk Senior, to work for a Global Defence, Security and Aerospace company, based in Portsmouth.

All candidates must be eligible for Security Clearance.

Some of the main duties of the Technical Support Helpdesk Senior:

  • Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyses problems utilizing own expertise, historical database records
  • Routing calls to available specialists in more complex and difficult cases
  • Responds promptly with appropriate solutions
  • Alerts management to recurring problems and patterns of problems
  • Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Provide remote support for dial in users including the use of VPN Support of mobile devices and encrypted USB memory sticks
  • Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
  • Write, update and maintain written processes and procedures

Skills and qualifications the Technical Support Helpdesk Senior will include:


  • Basic knowledge of Microsoft Operating Systems Experience with Microsoft Outlook and Microsoft Office Suite
  • Support experience
  • Self-motivated with willingness to learn from colleagues
  • Must be a good team player and able to use own initiative
  • Excellent Communication skills (written and verbal)
  • Demonstrated outstanding customer service skills
  • Demonstrated telephone etiquette skills
  • Must have good problem determination skills
  • Valid driving license


  • Demonstrated telephone etiquette skills
  • Dynamic and flexible "can-do" attitude
  • ITSM Support experience and ITIL familiarity VPN/Remote Access
  • Support experience
  • Mobile device support experience
  • Networking environments including wireless PC/Technical
  • Support service desk experience
  • Excellent time management skills

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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