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Technical Support Lead

Location: Crawley, West Sussex Salary: £35000 - £38000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Liz Collins

Lead Technical / Application Support

Crawley, West Sussex

A permanent opportunity exits for a Technical / Application Support professional with experience of application / product support within a software house, providing 1st level technical support to global customers. This is a lead position, and the ability to deliver product training to both external clients and internal employees is required.

Paying a basic salary up to £38K. Benefits include:

  • 21 days holiday + bank holidays
  • Pension scheme
  • Career progression
  • Free on-site parking

The successful Lead Technical / Applications Support professional will be joining a talented support team within the Customer Success Department, as part of continued global success and expansion. Your knowledge, skills and communication will be a critical part of day to day activities.

The main duties of the Lead Technical / Application Support professional will be:

  • 1st level technical application / product support, and some 2nd level support
  • Successfully resolve customer support tickets via central helpdesk
  • Working directly with software engineers and developers to report bugs with suitable detail
  • Administer first class service to all of our customers whilst working closely with the Technical Operations Team
  • Taking ownership of issues raised and provide efficient resolutions
  • Troubleshoot and find efficient ways to resolve customer support issues

As Lead Technical / Application Support, you will need to have:

  • A high level of interest and experience in e-commerce, Internet and web technologies
  • Previous experience of managing a team providing a high level of technical customer support
  • The ability to take complex customer requirements, detail them and work with the engineers to agree and spec out technical requirements and details
  • A good working knowledge and practices of customer project management
  • Ability to prioritise and guide your team, and introduce / review existing processes
  • A friendly, helpful and passionate approach to help new customer use our market leading products

If you believe you are a Lead Technical Support professional able to hit the ground running and be productive from day one, and are technically proficient to be able to use technology to simplify problems, and provide our customers with the best support experience, then this fantastic opportunity could be the Lead Technical Support role you have been looking for. Why not apply today. You will receive a call to identify your technical strengths and career objectives.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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