Technical Support Manager

Location: St. Albans, Hertfordshire Salary: £35000 - £50000 per annum
Sector: Utilities & Infrastructure Specialism:
Type: Permanent Contact: Lauren Ballam

Technical Support Manager

St Albans, Hertfordshire

Technical Support Manager

An experienced Technical Support Manager required for a leading Parking Solutions and Services Company who are looking to employ an experienced Technical Support Manager with experience in the over-seeing Service Engineers, Service Desk and end user clients.

Some of the main duties of the Technical Support Manager will include:

  • Management the Service Delivery, overseeing 1st and 2nd line technical support services to field service engineers, end user clients, and service desk and support - including training
  • To ensure all customers queries and SLA's in coincidence with the Service Desk
  • To manage the Technical Support Team monitoring costs, improving capability and performance
  • To play a key role in the preparation of Technical Support Team annual appraisal and to monitor personal objectives of the team
  • To carry out such other duties as may reasonably be required
  • Provide support to office staff where required
  • To play a key role in the preparation of Technical Support Team annual review and to monitor personal objectives of the team

Salary- £35,000 - 50,000

  • 20 Days Holiday (gradual yearly increase - up to 25) + bank holidays
  • Pension
  • Life Insurance
  • Discounted Medical Scheme

Have the skills above? Prepared for a new opportunity?

Contact Lauren at Gold Group 01342 330514

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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