Billing Analyst

Billing Analyst

Exeter

Please note - This is a temporary 6 month FTC position with an immediate start.

Brief

Billing Analyst needed for a well known Full Fibre Broadband organisation based in London who are looking to employ an experienced and well-rounded Billing Analyst that takes pride in their work with an in-depth knowledge of billing processes and reconciliations to ensure quality as well as knowledge of payments services for consumer customers.

The successful candidate would need to have strong skills with data analytics tools, such as Microsoft Excel, Access and Power BI and desirably come from a background within telecoms or utilities billing and payments.

Benefits

• Salary: £28,000 per annum
• 30 day's holiday
• Private medical care
• Pension Plan
• Career Progression

What the role entails:

Some of the main duties of the Billing Analyst will include:

This is a great opportunity to deliver a great customer experience to our customers through trusted billing and payments services while supporting a profitable business. The role will operate and improve business processes for billing, payments and revenue assurance.

• Operate processes and quality checks for validating the accuracy of the bills we sent to customers.
• Manage reconciliations to ensure that all products and services are billed as expected.
• Support with responding to queries from customers and resolving customer billing and payments errors.
• Deal with bill errors and incidents to put things right for the customer.
• Work with technology partners, finance and customer services teams to make improvements to the business processes for billing, payments and revenue assurance.
• Produce reporting for KPIs for operational performance.
• Support business project with performing system and business process testing for billing and payment.
• Identify improvements to the customer experience and support getting these changes implemented.

What experience you need to be the successful Billing Analyst:

• Billing processes and reconciliations to ensure quality
• Payments services for consumer customers
• Making improvements to systems and processes
• Improving customer experience
• Experience from telecom or utilities billing and payments.
• Excellent collaboration and team working skills
• Strong analytical skills and having the ability to create insights from data
• Strong skills with data analytics tools, such as Microsoft Excel, Access and Power BI
• Strong communication skills.

This really is a fantastic opportunity for a Billing Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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