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1st Line Engineer

Location: Croydon Salary: £18000 - £23000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 28 days ago

1st Line Engineer - £18,000 - £24,000

Do you have experience working with a variety of business' offering support? Do you have at least 2 years' experience at a 1st line level? Do you get try and deal with each issue when it comes? If you do then I have a role for you where you will be a pivotal part of a small team of engineers supporting the large client base where your time will be split from office based and onsite with a School.

The role:

  • To provide ITsupport to customers including support to customers with physical and hosted telephone systems.
  • Dealing with escalated queries from the 1st Line staff including supporting 1st and 2nd line level queries.
  • To understand and confidently investigate faults in relation to firewall installs and server builds
  • Respond to queries in the agreed time scales
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the Service Operations department and the Company.

The successful applicant will have:

  • Experience with Mac OS X, Linux & Android.
  • Knowledge of LAN / WLAN
  • Firewall experience of full set up and support
  • A demonstrable ability to follow process and build a reassuring rapport with customers.
  • Cloud knowledge
  • Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
  • Experience with Cisco firewalls and switches.
  • Experience with SQL, VOIP, SANS
  • Customer service focused with an excellent telephone manner.

This is a great opportunity for a 1st line engineer with 2 years or more experience working with servers, cloud, ITIL frameworks and virtualization technologies to help support the management team with strong support.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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