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1st Line Support

Location: East Grinstead, West Sussex Salary: £22000 - £25000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Nicholas Walmisley

1st Line Support

East Grinstead, West Sussex

Do you have experience working within an IT Support role? Have you entered the new year wanting a new challenge? Are you keen to work in an environment that will have a range of different tasks? If yes then this 1st Line Support role is ideal for you.

The role:

  • Raise support issues and manage the day to day relationship with the external systems support partner.
  • Provide prompt and courteous support to end users.
  • Co-ordinate support for a network of home workers.
  • Periodic onsite visits to home works to confirm work space suitability.
  • Collate and distribute periodic reports on support tickets.
  • Assist in resolution of any system issues
  • Drive and support the delivery of agreed targets, working with colleagues to achieve company goals

The successful applicant will have:

  • 1st line support experience
  • Knowledge of Windows Operating Systems
  • Good communication skills
  • Excellent attention to detail
  • Strong interpersonal skills and an outgoing, approachable personality
  • Ability to demonstrate accountability and ownership
  • Ability to work in a busy and pressured environment
  • Hardworking and able to learn quickly new procedures and business disciplines
  • Flexible approach to team work as well as self-starter able to work on own

This is a great opportunity for a 1st Line Support engineer to join an organization that will offer a variety of challenges and the chance to learn and develop your own experience.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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