1st Line Support

1st Line Support

East Grinstead, West Sussex

Do you have experience working within an IT Support role? Have you entered the new year wanting a new challenge? Are you keen to work in an environment that will have a range of different tasks? If yes then this 1st Line Support role is ideal for you.

The role:

• Raise support issues and manage the day to day relationship with the external systems support partner.
• Provide prompt and courteous support to end users.
• Co-ordinate support for a network of home workers.
• Periodic onsite visits to home works to confirm work space suitability.
• Collate and distribute periodic reports on support tickets.
• Assist in resolution of any system issues
• Drive and support the delivery of agreed targets, working with colleagues to achieve company goals

The successful applicant will have:

• 1st line support experience
• Knowledge of Windows Operating Systems
• Good communication skills
• Excellent attention to detail
• Strong interpersonal skills and an outgoing, approachable personality
• Ability to demonstrate accountability and ownership
• Ability to work in a busy and pressured environment
• Hardworking and able to learn quickly new procedures and business disciplines
• Flexible approach to team work as well as self-starter able to work on own

This is a great opportunity for a 1st Line Support engineer to join an organization that will offer a variety of challenges and the chance to learn and develop your own experience.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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