1st Line Support Engineer

Location: East Grinstead, West Sussex Salary: £16000 - £18000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Nick Walmisley

1st Line Support - £16,000 - £18,000

Are you looking to break into the IT market? Have a passion for technology? If this is you then get in touch as I am working on a 1st Line Support role within the East Grinstead area. This role will be great for someone with IT experience, or someone coming from a customer service background looking to break into IT.

The Role

  • Provide effective 1st line support to our customer base with a view to efficient and swift incident resolution
  • Communicate clearly and efficiently through multiple channels
  • Ensure all calls are answered, logged within the company's systems and resolved or escalated appropriately
  • To troubleshoot and provide recommended workarounds/fixes to problems
  • To investigate and advise with customer implementations and rollout requirements
  • Meet performance measures which contribute directly towards areas of user care, satisfaction and quality

The successful applicant will have:

  • Able to deal with high pressure, high stress environments.
  • An excellent communicator able to discuss technical issues to a varying audience.
  • 5 GCSEs or equivalent at grade C or above are required. Maths and English essential.
  • Microsoft Office Applications (Excel, Word)
  • Base SQL Knowledge.
  • It would be beneficial if you also had knowledge of HTML, JavaScript, IIS, SCORM, AICC, LMS, Single Sign On, CSS.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

Software Engineer

Tunbridge Wells, Kent bonus and benefits

CPE Engineer

Amsterdam, North Holland €380 - €400 per day

Senior Software Engineer

Weymouth, Dorset Negotiable

Telecoms Engineer - Fiber

Utrecht, Netherlands Negotiable

FTTX Engineer/ Fiber Optics Engineer

Utrecht, Netherlands Negotiable