1st Line Support Engineer

Location: East Grinstead, West Sussex Salary: £16000 - £18000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 9 days ago

1st Line Support - £16,000 - £18,000

Are you looking to break into the IT market? Have a passion for technology? If this is you then get in touch as I am working on a 1st Line Support role within the East Grinstead area. This role will be great for someone with IT experience, or someone coming from a customer service background looking to break into IT.

The Role

  • Provide effective 1st line support to our customer base with a view to efficient and swift incident resolution
  • Communicate clearly and efficiently through multiple channels
  • Ensure all calls are answered, logged within the company's systems and resolved or escalated appropriately
  • To troubleshoot and provide recommended workarounds/fixes to problems
  • To investigate and advise with customer implementations and rollout requirements
  • Meet performance measures which contribute directly towards areas of user care, satisfaction and quality

The successful applicant will have:

  • Able to deal with high pressure, high stress environments.
  • An excellent communicator able to discuss technical issues to a varying audience.
  • 5 GCSEs or equivalent at grade C or above are required. Maths and English essential.
  • Microsoft Office Applications (Excel, Word)
  • Base SQL Knowledge.
  • It would be beneficial if you also had knowledge of HTML, JavaScript, IIS, SCORM, AICC, LMS, Single Sign On, CSS.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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