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2nd Line Desktop Engineer

Location: Cobham, Surrey Salary: £24000 - £28000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

2nd Line Desktop Support Engineer
Cobham, Surrey

URGENT REQUIREMENT: Calling all 2nd Line Support engineers in need of a change! I am working with a market leading client who are globally providing innovative and efficient IT support to 1000's of users worldwide & we need YOU!

2nd Line Desktop Support Engineer Desktop needed for a global managed service provider organisation based in Cobham, Surrey who are looking to employ a technically skilled 2nd Line Desktop Support Engineer.

The successful 2nd Line Desktop Support Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

2nd Line Desktop Support Engineer Benefits:

  • Salary: £24,000 - £28,000 per annum
  • 22 days holiday + bank holidays
  • Performance based bonus (Additional increase for every year of Service up to 25 days)
  • Company pension
  • Technical training
  • Perkbox employee benefits
  • Company mobile & laptop

Some of the main duties of the 2nd Line Desktop Support Engineer will include:

  • This role will include shift work on a rotational basis every 6 weeks which will include: x1 Early (07:00 to 15:00) x4 Normal (09:00 to 17:30) x1 Late (11:00 to 19:00).
  • Additional shift allowance for rota based work
  • Providing 2nd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
  • Take ownership of technical issues and see Incidents through to successful resolution
  • Excellent troubleshooting and fault-finding skills
  • Good customer service skills
  • Good telephone manner, typing and grammar
  • Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Perform vendor and management escalation of customer issues in a timely and appropriate fashion
  • Good knowledge of supporting MS Office applications
  • Ability to work independently, flexibly and with initiative.

In order to be the successful 2nd Line Desktop Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

  • Experience supporting MS Windows
  • Experience supporting MS Office
  • MS Windows Server - Active Directory
  • MS Exchange
  • Supporting MS Office 365
  • CISCO Networking Switches
  • Virtulisation - VMWare
  • Backup Software - Backup Exec, VEEAM, Acronis
  • Anti-Virus/Firewalls - Sophos, ESET
  • Cloud exposure - Google, Box, Azure, 365
  • Web filtering - Mimecast
  • MUST have a Full UK Driving License + own transport.

This really is a fantastic opportunity for a 2nd Line Desktop Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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