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2nd Line Desktop Support Engineer - 6 Month Contract

Location: Bedford Salary: Negotiable
Sector: IT & Telecoms Type: Contract
Contact: Matt Scott Job Published: 19 days ago

Desktop Support Engineer

Location - Bedford

Duration - 6 Months

Brief

Desktop Support Engineer contractor needed for a multinational defence organisation based in Bedford, who are looking to employ an experienced and well-rounded Desktop Support Engineer to provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware.

What the role entails:

Some of the main duties of the Desktop Support Engineer will include:

  • Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
  • Assist with maintaining the asset tracking system when required
  • Participate in project work as required such as software and hardware refresh programmes
  • Deploy, maintain and support iOS devices
  • Write, update and maintain written processes and procedures
  • Travel to support other sites within the UK where required

What experience you need to be the successful Desktop Support Engineer:

  • Previous technical support experience
  • Ability to demonstrate a customer first mentality
  • In depth knowledge and experience of various Microsoft operating systems is essential
  • Detailed knowledge of supporting the Microsoft Office suite
  • Experience of basic Active Directory administration
  • Proven troubleshooting skills via phone, chat or remote desktop
  • Experience of working in defence or central government industries would be advantageous
  • Basic knowledge of ITIL framework - incident, problem & change management
  • Knowledge of Service Now or other Service Desk systems
  • Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
  • Proven Apple iOS support knowledge

This really is a fantastic opportunity for a Desktop Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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