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2nd Line Desktop Support Engineer - 6 Month Contract

Location: Bedford Salary: Negotiable
Sector: IT & Telecoms Type: Contract
Contact: Matt Scott Job Published: 19 days ago

Desktop Support Engineer

Location - Bedford

Duration - 6 Months


Desktop Support Engineer contractor needed for a multinational defence organisation based in Bedford, who are looking to employ an experienced and well-rounded Desktop Support Engineer to provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware.

What the role entails:

Some of the main duties of the Desktop Support Engineer will include:

  • Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
  • Assist with maintaining the asset tracking system when required
  • Participate in project work as required such as software and hardware refresh programmes
  • Deploy, maintain and support iOS devices
  • Write, update and maintain written processes and procedures
  • Travel to support other sites within the UK where required

What experience you need to be the successful Desktop Support Engineer:

  • Previous technical support experience
  • Ability to demonstrate a customer first mentality
  • In depth knowledge and experience of various Microsoft operating systems is essential
  • Detailed knowledge of supporting the Microsoft Office suite
  • Experience of basic Active Directory administration
  • Proven troubleshooting skills via phone, chat or remote desktop
  • Experience of working in defence or central government industries would be advantageous
  • Basic knowledge of ITIL framework - incident, problem & change management
  • Knowledge of Service Now or other Service Desk systems
  • Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
  • Proven Apple iOS support knowledge

This really is a fantastic opportunity for a Desktop Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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