| Location: Bedford | Salary: Negotiable |
| Sector: IT & Telecoms | Specialism: |
| Type: Contract | Contact: Matt Scott |
Desktop Support Engineer
Location - Bedford
Duration - 6 Months
Brief
Desktop Support Engineer contractor needed for a multinational defence organisation based in Bedford, who are looking to employ an experienced and well-rounded Desktop Support Engineer to provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware.
What the role entails:
Some of the main duties of the Desktop Support Engineer will include:
- Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
- Assist with maintaining the asset tracking system when required
- Participate in project work as required such as software and hardware refresh programmes
- Deploy, maintain and support iOS devices
- Write, update and maintain written processes and procedures
- Travel to support other sites within the UK where required
What experience you need to be the successful Desktop Support Engineer:
- Previous technical support experience
- Ability to demonstrate a customer first mentality
- In depth knowledge and experience of various Microsoft operating systems is essential
- Detailed knowledge of supporting the Microsoft Office suite
- Experience of basic Active Directory administration
- Proven troubleshooting skills via phone, chat or remote desktop
- Experience of working in defence or central government industries would be advantageous
- Basic knowledge of ITIL framework - incident, problem & change management
- Knowledge of Service Now or other Service Desk systems
- Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
- Proven Apple iOS support knowledge
This really is a fantastic opportunity for a Desktop Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!
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