2nd Line Engineer

Location: Shoreham-By-Sea, West Sussex Salary: £24000 - £28000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Nick Walmisley

Do you have experience working with a variety of business' offering support? Do you have 2nd line engineer experience working with telecoms and IT? If you do then I have a role for you. I am working with a large IT Support business in the South East that have a role open for someone to join and utilise their skills in dealing with LAN faults and hosted telephone systems.

The role:

  • To provide 2nd line support to customers including support to customers with physical and hosted telephone systems.
  • Dealing with escalated queries from the 1st Line staff
  • Provide training to other support staff when required.
  • To understand and confidently investigate faults in relation to Broadband installs and telephony set up.
  • Respond to queries in the agreed time scales
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the Service Operations department and the Company.

The successful applicant will have:

  • Experience with Mac OS X, Linux & Android.
  • Knowledge of LAN / WLAN
  • Knowledge of PBX would be beneficial
  • A demonstrable ability to follow process and build a reassuring rapport with customers.
  • Cloud knowledge
  • Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
  • Experience with Cisco firewalls and switches.
  • Experience with SQL, VOIP, SANS
  • Customer service focused with an excellent telephone manner.

This is a good opportunity for an experienced 2nd Line Engineer to join a large IT Support organisation, to work with the best IT professionals.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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