Banner Default Image

2nd Line Support Engineer

Location: Surrey Salary: £30000 - £35000 per annum + + Benefits
Sector: IT & Telecoms Type: Permanent
Contact: Gautam Raval Job Published: 21 days ago

2nd Line Support Engineer

My financial services client based in Surrey are recruiting for an 2nd Line Support Engineer with 3 years commercial experience within 2nd Line Support / Windows 7 / Windows 10 / Windows Server 2008/2012 / Extensive Powershell and GPO management skills / Exchange Server (2013, Exchange Online) configuration & administration / Security / VLAN / Cisco / VOIP / VMWare / Hyper-V

2nd Line Support Engineer you will receive the following benefits:

  • 22 days holiday + 8 Bank Holiday (Holidays increase to 27, 1 additional day per year worked)
  • Healthy contributed pension
  • Access to a number of financial based products
  • Dress down Fridays

2nd Line Support Engineer Responsibilities:

Providing 2nd Line Support, general operating support to users, system housekeeping and security to the business in relation to its software, infrastructure, personal and other computerised facilities as well as project based work.

2nd Line Support Engineer Essential Skills

  • 3 + years' experience in in an IT Service role in Help Desk 2nd line support
  • Experience in a service desk environment operating with SLAs, KPIs, CSAT and proper escalation processes
  • In depth knowledge of commercial ITSM tools i.e. Solarwinds MSP, Autotask, Service Now (Ticket triage, Automations, workflows, incident & problem management, change management)
  • In depth knowledge of RMM tools utilised for monitoring, auto-healing, patching etc (Kaseya, Solarwinds RMM, Datto RMM, ConnectWise Automate, NinjaRMM etc)
  • Exchange Server (2013, Exchange Online) configuration & administration
  • Extensive Powershell and GPO management skills
  • O365, MS Teams, & Sharepoint on line Management
  • Experience in a Windows server environment, 2008R2, 2012, 2016 (Server Setup, Configuration, Management, Maintenance)
  • Understanding Virtualisation technology e.g VMWare, Hyper-V
  • Exposure to securities operations
  • Understanding of network topology VLAN's / Wi-Fi / TCP/IP
  • Experience with Software Licensing
  • Ability to prioritise workload effectively
  • Working knowledge of supporting a VOIP telephony system.
  • A keen attention to detail
  • Calm and efficient under pressure
  • Ability to resolve issue independently and as part of a team
  • Able to communicate effectively with individuals at all levels
  • The ability to respond to enquiries promptly and accurately

2nd Line Support Desirable Skills:

  • Understanding of SSL certificate creation & Application
  • Understanding of IT Security concepts, patching, system hardening & A/V.
  • Exchange 2013 and newer
  • Microsoft Azure configuraition and administration
  • SQL configuration / management
  • Experience in an ITIL driven environment

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

IT Project Manager - Life Sciences - Basel, Bern or Zurich

Zürich Negotiable

IT Project Manager - Life Sciences - Basel, Bern or Zurich An IT Project Manager is required to strengthen the team and its IT software offerings in the Life Science domain. Candidates should have a background of successfully managing projects in the Pharmaceutical /...


SQL Application Support Specialist

Woking £28000 - £30000 per annum + + Benefits

SQL Application Support Specialist As a SQL Application Support Specialist you will be working from home for the time being, but will be expected to be in the office in Woking when they go back!My client is a leading software house based in the Woking area who are re...


Application Support Analyst / Test Analyst

Dorset £30000 - £35000 per annum

Application Support Analyst / Test AnalystThe Application Support and Testing Analyst will act as an integral part of the internal applications team, supporting users with day to day issues and testing new software releases. The Application Support and Testing Analys...


Fibre Optic Network Designer

Dublin €280 - €300 per day

Fibre Optic Network DesignerTelecom's / Fibre Optics / Fibre Data / Fibre Optic Drawings / Adobe Pro / AutoCad My client based in Dublin is global provider for telecom's and are recruiting a Fibre Optic Network Designer for a 6 months rolling contract.As a Fibre Opti...


Solution Architect- Dynamics 365

Malta €50000 - €60000 per annum + benefits/relocation package

Solution Architect- Dynamics 365Malta€50,000-€60,000My client a; Microsoft Business Solutions is looking for a Solution Architect who will be responsible for designing, developing, implementing, supporting and maintaining systems architecture that will meet business ...


OSP Designer / FTTH Planner

Manila US$800 - US$900 per month + + Benefits

OSP Designer / FTTH Planner PHP42,000 - PHP45,000 per monthOSP Designer / FTTH Planner / Telecommunications / CAD / AUTO CADI am recruiting for x15 OSP / FTTH Designers for my international client who are delivering a large OSP / FTTH programe in Manila.As a OSP / FT...


Software Developer

Horsham £30000 - £45000 per annum

Software Developer Is C# .Net part of your daily work? Are you able to maintain neat codebase with with multiple clients and devices? If yes then this C# ASP.Net development role is ideal for you. Working closely together in the development team you will have a chanc...


Service Desk Analyst

Guildford £20000 - £27000 per annum

If you are passionate about IT, and have a base understanding of the requirements within IT Support then this role could be for you. This role is great for someone with an interest in developing a career in IT including with certifications and qualifications. It will...