2nd Line Support Engineer

2nd Line Support Engineer

£30,000

Hove Area
Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company.
The successful candidate would desirably have a driving license as you will be required to visit clients' sites.

Benefits:

• Access to pool vehicles for work related activities
• Located on the seafront by the Lady Bee Marina with nearby cafes and beach
• 5 minutes from train station and bus routes
• Large modern air-conditioned office
• Friendly working environment with regular social events
• High spec workstation setups including Nitro chairs
• Training
• Free drinks and snacks
• Breakout area for pool, table tennis and air hockey.
• Holiday entitlement increases based on length of service

What the role entails:
Some of the main duties of the 2nd Line Support Engineer will include:

• Manage multiple tickets and projects
• Assisting technical support requests within the team and working on 2nd line tickets and projects.
• Keeping the IT documentation up to date
• Meet and exceed SLAs
• Ensure good communication to both customers and staff
• Direct reporting and working closely with the senior management team.
• This is an office based role. Some onsite works where required.
• Occasional overtime offered

What experience you need to be the successful 2nd Line Support Engineer:

• Ability to work independently and as part of a team.
• Working in a pressurised environment handling multiple tickets and incoming requests
• Exceptional customer service skills and engagement.
• 2nd Line Service desk experience
• Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
• Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi)
• Experience in Cloud Solutions (Microsoft Office 365, Azure)
• Experience in Storage Solutions (NAS, SharePoint)
• Experience in Virtualisation Technologies (VMWare, Hyper-V)
• Experience with RMM Management
• Experience with PSA Management
• Experience with Document Management Systems

This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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