Location: Hove | Salary: £28000 - £30000 per annum |
Sector: IT & Telecoms, Client Delivery | Specialism: |
Type: Permanent | Contact: Hannah Vincent |
2nd Line Support Engineer
£30,000
Hove Area
Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company.
The successful candidate would need to have a driving license and MSP experience.
Benefits:
- Access to pool vehicles for work related activities
- Located on the seafront by the Lady Bee Marina with nearby cafes and beach
- 5 minutes from train station and bus routes
- Large modern air-conditioned office
- Friendly working environment with regular social events
- High spec workstation setups including Nitro chairs
- Training
- Free drinks and snacks
- Breakout area for pool, table tennis and air hockey.
- Holiday entitlement increases based on length of service
What the role entails:
Some of the main duties of the 2nd Line Support Engineer will include:
- Manage multiple tickets and projects
- Assisting technical support requests within the team and working on 2nd line tickets and projects.
- Keeping the IT documentation up to date
- Meet and exceed SLAs
- Ensure good communication to both customers and staff
- Direct reporting and working closely with the senior management team.
- This is an office based role. Some onsite works where required.
- Occasional overtime offered
What experience you need to be the successful 2nd Line Support Engineer:
- Ability to work independently and as part of a team.
- Working in a pressurised environment handling multiple tickets and incoming requests
- Exceptional customer service skills and engagement.
- 2nd Line Service desk experience
- Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
- Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi)
- Experience in Cloud Solutions (Microsoft Office 365, Azure)
- Experience in Storage Solutions (NAS, SharePoint)
- Experience in Virtualisation Technologies (VMWare, Hyper-V)
- Experience with RMM Management
- Experience with PSA Management
- Experience with Document Management Systems
This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!
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