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2nd Line Support Engineer

Location: Surrey Salary: £30000 - £35000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

2nd Line Support Engineer

My financial services client based in Surrey are recruiting for an 2nd Line Support Engineer with 3 years commercial experience within 2nd Line Support / Windows 7 / Windows 10 / Windows Server 2008/2012 / Extensive Powershell and GPO management skills / Exchange Server (2013, Exchange Online) configuration & administration / Security / VLAN / Cisco / VOIP / VMWare / Hyper-V

2nd Line Support Engineer you will receive the following benefits:

  • 22 days holiday + 8 Bank Holiday (Holidays increase to 27, 1 additional day per year worked)
  • Healthy contributed pension
  • Access to a number of financial based products
  • Dress down Fridays

2nd Line Support Engineer Responsibilities:

Providing 2nd Line Support, general operating support to users, system housekeeping and security to the business in relation to its software, infrastructure, personal and other computerised facilities as well as project based work.

2nd Line Support Engineer Essential Skills

  • 3 + years' experience in in an IT Service role in Help Desk 2nd line support
  • Experience in a service desk environment operating with SLAs, KPIs, CSAT and proper escalation processes
  • In depth knowledge of commercial ITSM tools i.e. Solarwinds MSP, Autotask, Service Now (Ticket triage, Automations, workflows, incident & problem management, change management)
  • In depth knowledge of RMM tools utilised for monitoring, auto-healing, patching etc (Kaseya, Solarwinds RMM, Datto RMM, ConnectWise Automate, NinjaRMM etc)
  • Exchange Server (2013, Exchange Online) configuration & administration
  • Extensive Powershell and GPO management skills
  • O365, MS Teams, & Sharepoint on line Management
  • Experience in a Windows server environment, 2008R2, 2012, 2016 (Server Setup, Configuration, Management, Maintenance)
  • Understanding Virtualisation technology e.g VMWare, Hyper-V
  • Exposure to securities operations
  • Understanding of network topology VLAN's / Wi-Fi / TCP/IP
  • Experience with Software Licensing
  • Ability to prioritise workload effectively
  • Working knowledge of supporting a VOIP telephony system.
  • A keen attention to detail
  • Calm and efficient under pressure
  • Ability to resolve issue independently and as part of a team
  • Able to communicate effectively with individuals at all levels
  • The ability to respond to enquiries promptly and accurately

2nd Line Support Desirable Skills:

  • Understanding of SSL certificate creation & Application
  • Understanding of IT Security concepts, patching, system hardening & A/V.
  • Exchange 2013 and newer
  • Microsoft Azure configuraition and administration
  • SQL configuration / management
  • Experience in an ITIL driven environment

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