2nd Line Support Engineer

2nd Line Support Engineer
Croydon

2nd Line Support Engineer required for a small managed service provider based in Croydon, to join their growing team. The experienced 2nd Line Support Engineer will have an in depth knowledge of Office 365 and active directory, is accurate, reliable and consistently provides a high level of customer service in a clear and concise manner.

The successful 2nd Line Support Engineer would desirably have a relevant degree - i.e Computer science and be willing to travel within the local area to visit client locations when required.

Benefits

• Competitive salary
• Pension Plan
• Careers Progression
• Fun and friendly working environment

Some of the main duties of the 2nd Line Support Engineer will include:

• Answering enquires via email and telephone
• Raise support tickets
• 2nd point of IT issue escalations
• Escalate to 3rd line if required

What Experience you need to be successful 2nd Line Support Engineer:

• MSP Background
• 2nd Line Support
• Office 365 experience
• Must have a driving license as there will be a requirement to visit client sites on occasion

This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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