| Location: | Salary: £30000 - £35000 per annum + + Benefits |
| Sector: IT & Telecoms | Specialism: |
| Type: Permanent | Contact: Gautam Raval |
2nd Line Desktop Support Engineer - French / English Speaking
Cobham, Surrey
2nd Line Desktop Support Engineer who can speak both fluent French / English needed for a global managed service provider based in Cobham, Surrey. who are looking to employ a technically skilled 2nd Line Desktop Support Engineer who can speak both French / English
The successful French / English speaking 2nd Line Desktop Support Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:
2nd Line Desktop Support Engineer Benefits:
- Salary: £30,000 - £30,000 per annum
- 22 days holiday + bank holidays - (Additional increase for every year of Service up to 25 days)
- 10% Performance based bonus
- Company pension
- Technical training
- Perkbox employee benefits
- Company mobile & laptop
Some of the main duties of the 2nd Line Desktop Support Engineer will include:
- This role will include shift work on a rotational basis every 6 weeks which will include: x1 Early (07:00 to 15:00) x4 Normal (09:00 to 17:30) x1 Late (11:00 to 19:00).
- Travel to France & Belguim visting clients to provide support
- Providing 2nd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
- Take ownership of technical issues and see Incidents through to successful resolution
- Excellent troubleshooting and fault-finding skills
- Good customer service skills
- Good telephone manner, typing and grammar
- Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Perform vendor and management escalation of customer issues in a timely and appropriate fashion
- Good knowledge of supporting MS Office applications
- Ability to work independently, flexibly and with initiative.
In order to be the successful 2nd Line Desktop Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:
- Fluent French / English Speaking
- Experience supporting MS Windows
- Experience supporting MS Office
- MS Windows Server - Active Directory
- MS Exchange
- Supporting MS Office 365
- CISCO Networking Switches
- Virtulisation - VMWare
- Backup Software - Backup Exec, VEEAM, Acronis
- Anti-Virus/Firewalls - Sophos, ESET
- Cloud exposure - Google, Box, Azure, 365
- Web filtering - Mimecast
This really is a fantastic opportunity for a 2nd Line Desktop Support Engineer who can speak fluent French / English to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
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