2nd Line Support

Location: Woking, Surrey Salary: £25000 - £28000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

2nd Line Support Analyst

My client based in Surrey are a Microsoft Gold Partner as well as a large managed service provider with a large portfolio of clients who are looking to recruit a 2nd Line Support Analyst with experience of Citrix, Exchange, Microsoft Products SQL, AD, Office365, Networking.

As a 2nd Line Support Analyst you will receive the following benefits:

  • Pension
  • Free Car Parking
  • Reward and discounts scheme
  • 23 days A/L plus bank holidays
  • Volunteer Day
  • Eye care vouchers

As a 2nd Line Support Analyst you will be working in a shift pattern as follows:

  • Monday - 13:30 - 22:00
  • Tuesday - 15:30 - 00:00
  • Wednesday - 15:30 - 00:00
  • Thursday - 15:30 - 00:00
  • Friday - 13:30 - 22:00
  • Saturday - 08:00 - 12:00 - Remote work from home - 1 every 6 weeks

As a 2nd Line Support Analyst who will be paid an additional amount for the above shifts worked.

2nd Line Support Analyst Responsibilities:

As a 2nd Line Support Analyst you will take a supporting role in the management and resolution of customers technical issues, as well as taking a proactive stance in improving the managed services delivered.

Your primary role is resolution of 1st / 2nd line customer's calls in accordance with defined Service Level Agreements, with professionalism and authority.

2nd Line Support Analyst Job Specifications:

  • Excellent technical and customer service skills.
  • Commercially aware, good literacy and numeracy.
  • Excellent analytical and problem solving skills.
  • Ability to work independently with initiative.
  • Adhere to ITIL-based processes for the ongoing management of the customer environment.
  • Experience of Service desk environment
  • Highly motivated, flexible and committed attitude toward service delivery
  • Drive, energy and initiative
  • Professional approach

2nd Line Support Analyst Essential Experience:

  • 3-4 years' essential experience of one or more of the following:
  • Backup Software - Veeam, Dell AppAssure, Backup Exec
  • Exchange 2003 - 2013
  • Citrix - XenApp, Access Gateway, XenDesktop
  • Microsoft Active Directory
  • Microsoft; Core Infrastructure & Desktop
  • Microsoft SQL
  • Web filtering - Websence, Mimecast
  • Mobile Devices
  • Virtualization - Hyper-V, VMware
  • Networking - LAN\WAN, Firewalls.
  • Microsoft or Citrix Qualifications

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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