Clinical solutions Account Director

Clinical Solutions Account Director

London

£80,000-£120,000 + bonus and benefits

Job Summary:

• We are seeking a Clinical Solutions Account Director to join the new International Clinical Solutions team
• You will bring a special combination of strategic and hands-on client relationship and experience management, with passion and dedication to both the customer experience and that of patients within client clinical trials.
• The ideal candidate would have the combined skill set above, honed, and demonstrated within a clinical trial and/or clinical solutions provider environment, supporting the Pharmaceutical, CRO & Healthcare industry.

Required Skills & Experience:

• A minimum of 8 years of client facing experience in a professional environment within a clinical trial and/or clinical solutions provider environment such as a CRO or patient recruitment agency or similar
• Knowledgeable about the specific nuances of clinical trials, compliance awareness, global nuances, and passion for extending value to patients through our delivery models and quality of our services
• Bachelor's degree in a Scientific subject or equivalent experience is required.
• Excellent business and communication skills
• Demonstrable client relationship and management experience
• Presentation and writing skills; including formulation of formal solution responses and presenting to clients
• Able to communicate critical information to management and the client
• Able to identify challenges/issues and develop solutions to client needs and problems
• Must be highly organised, mindful of deadlines and budgets, able to multi-task and work under limited supervision.
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
• Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
• Innovative thinker with a passion for customer experience
• Flexibility to work within a fast-changing and evolving environment, and ability to cope with both a degree of ambiguity as well as a large variability of projects and client needs.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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