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Contact Centre Administrator

Location: Blackburn Salary: £18500 - £19500 per annum
Sector: Client Delivery Type: Permanent
Contact: Jack Pleon Job Published: 21 days ago

Contact Centre Administrator

Blackburn

Brief

Contact Centre Adminstrator needed for a utility's services organisation based in Blackburn who are looking to employ an experienced Contact Centre Administrator. This role would be working with the service engineering team to assign reactive jobs from clients to the correctly skilled engineer.

Benefits

  • Salary: £19,500 - £20,000 per annum

What the role entails:

Some of the main duties of the Contact Centre Administrator will include:

  • Logging all reactive jobs onto Planon and assigning to the correctly skilled engineer ensuring attendance is within the customers contractual KPI's
  • Schedule PPM to the correct skilled engineers, ensuring contractual KPI's are met
  • Running an outstanding reactive report each day at close of play with an update on all outstanding reactive jobs

What experience you need to be the successful Contact Centre Administrator:

  • Experience working in call or contact centre as a customer service advisor environment
  • Skills including the use of: MS Outlook, Word and Excel, Access, VISIO, CSC

This really is a fantastic opportunity for a Contact Centre Administrator to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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