Customer Service Administrator

Job Title: Customer Service Administrator

Division: Property & Insurance Division

Location: East Grinstead (Hybrid)

Salary: £26,250

We are a well-established risk management business providing specialist property and insurance services to a wide range of clients across the UK. As part of our continued growth, we are looking for a Customer Service Administrator to join our Property & Insurance team.

This is a varied and collaborative role within a small customer service team, working closely with clients, surveyors, and internal sales teams. You'll play a key part in coordinating nationwide survey activity, maintaining service standards, and ensuring a consistently high-quality client experience.

The Role

As a Customer Service Administrator, you will act as a central point of liaison between customers, surveyors, and internal teams. You'll oversee the allocation, progress, and quality of surveys, ensuring service levels are met and procedures are followed correctly.

Key Responsibilities

• Supporting Senior Managers within the Property & Insurance team
• Coordinating with surveyors, customers, and sales teams to ensure surveys are booked and reports issued on time
• Monitoring and maintaining process manuals for requestors, surveyors, and administrators, ensuring they are accurate and up to date
• Managing and maintaining data within the INDIGO system
• Monitoring service levels and taking appropriate action where suppliers fall short of agreed standards
• Resolving or escalating customer and surveyor issues as appropriate, keeping relevant stakeholders informed
• Producing regular management information for clients and senior management
• Ensuring correct procedures are followed for issuing Fire Risk Assessments in line with BAFE certification and other accreditations
• Assisting the Line Manager with internal projects
• Undertaking any other duties required for the effective performance of the role

Skills, Knowledge & Experience

We're looking for someone who can bring strong organisational and communication skills to a fast-paced environment. You should have:

• Excellent written and verbal communication skills
• Strong numeracy skills, with confidence analysing and presenting statistical data
• Good knowledge of Microsoft Office, particularly Excel
• Strong administrative and time management skills
• High attention to detail and a high level of accuracy

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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