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Customer Success Manager

Location: England, England Salary: £55000 - £120000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Harriet Houlton Job Published: 24 days ago

Customer Success Manager

Remote Working

Salary: £55,000-£120,000

Currently looking for a Customer Success Manager to work for Computer Software Company, based in the UK. As the Customer Success Manager, you will be the first point of call for a select group of customers.

As the Customer Success Manager, 60% of your time will entail travelling to client sites, and 40% wil be remote working.

Benefits:

  • 25 days holiday + public holidays
  • Annual bonus of 10%
  • Career Progression
  • Child care vouchers
  • Free Flu Jab
  • Medical Cover
  • Life assurance

Some of the main duties of the Customer Success Manager will include:

  • Hold meetings with customers to answer questions, review open items, and solicit and prioritize issues / enhancement requests
  • Serve as the liaison between the customer and Company's Development / IT / Support organizations to answer questions or resolve issues
  • Coordinate and attend Customer Business Reviews Communicate release notifications and other information to the customer
  • Serve as escalation point for customer questions and problems
  • Support Sales representatives by communicating customer issues and feedback
  • Identify further business opportunities
  • Gather requirements for customer-specific product enhancements
  • Escalate customer issues to senior management

Skills and qualifications of the Customer Success Manager will include:

  • Bachelor's Degree in Business preferred
  • Previous Account Management experience strongly desired
  • Internet 'power-user'
  • Ability to quickly learn and become a functional expert in the Company's SaaS products
  • Prior experience with software release and distribution processes within a software manufacturer environment
  • Proficiency with tools such as WinZip (ZIP format files), FTP clients (get and put), Telnet (command line interface), Microsoft Office suite
  • Knowledge of computer file systems (directories, files, permissions, etc.) & hardware/software platforms (UNIX & Windows)
  • Demonstrate strong persuasive skills
  • Ability to handle situations with poise, understanding and tact
  • Maintain composure and focus under constant pressure and deadlines
  • Demonstrate organizational skills and attention to detail
  • Excellent analytical and communication skills
  • Sustain productivity in a fast-paced environment
  • Good social and diplomatic skills
  • High-energy and endurance
  • Contribute toward and build positive morale
  • Build and maintain positive relationships with clients and co-workers
  • Inspire cooperation and confidence

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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