Delivery Team Leader

Are you currently a Senior Resourcer / Delivery Consultant or Recruitment Consultant looking to become a Delivery Team Leader? I am looking for a Delivery Team Leader to join our delivery team which focusses on a number of the business' key clients forging partnerships and ensuring a high level of service, delivering to their recruitment needs

Gold Group is a well-established and successful recruitment company based in East Grinstead, West Sussex, with a strong team of over 40 recruitment consultants and delivery consultants.

The Delivery Team Leader is responsible for the delivery team which plays a key role within Gold Group sourcing permanent and contract staff to a number of major accounts within the business with multiple vacancies. Working with the Account Managers as well as providing support and resource to help develop other accounts that have been identified as potential large accounts within the sales force. Creating long-term relationships and increasing revenue through these clients. In addition, working with the Senior Management Team and Directors on various account development projects.

What the role entails:

• Some of the main duties of the Delivery Team Leader will include:
• To manage people, taking responsibility for appraisals, and contribute to providing appropriate support, feedback, training and development opportunities
• Recruitment of new staff monthly providing training and an exceptional onboarding experience.
• Provide leadership and support to the team, ensuring team and business goals are widely communicated and understood.
• Ensure coaching and mentoring is provided to all staff on a regular basis, focusing specifically on performance feedback through 1:1's with direct reports.
• Take ownership and accountability for your team delivering consistent high quality customer service, with the incumbent leading by example
• Provide timely and accurate communication/reports to management and clients.
• Build positive and productive working relationships with Account Managers & Sales Consultants.
• Able to help create the right environment for a team to work in

To be considered as a Delivery Team Leader you should have the following:

• Previous Client Account Management & customer service experience within the recruitment industry
• Previous experience of leading, mentoring or training is essential
• Possesses a genuine interest in coaching, guiding and developing individuals to help in their career progression
• Customer focused professional who can develop strong relationships with clients, candidates and colleagues.
• Excellent organisational skills and attention to detail
• Ability to effectively action multiple tasks at any one time
• Can motivate and lead by example
• Can build strong relationships and earn trust from Consultants and Account Managers
• Passionate about exceeding customer expectations
• Good knowledge and understanding of the relevant team sector
• Experience in a fast-paced target driven environment
• Able to manage internal and external relationships.
• Recruitment and interviewing experience
• Strong Communication & influencing skills
• Good problem-solving skills

What we can offer you:

• A competitive salary
• Bonuses
• Attractive incentives
• Career support and regular training

This really is brilliant opportunity to lead a fantastic team and build long lasting relationships with both candidates and colleagues. Our people take ownership of performance and maintain a passion for customer service. So, if you are interested in building relationships and aid in the development of individuals as a Delivery Team Leader, please do contact me.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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