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Dutch / French Speaking Service Desk Analyst

Location: Bracknell, Bracknell Forest, England Salary: £27000 - £32000 per annum
Sector: IT & Telecoms, Client Delivery Type: Permanent
Contact: Matt Scott Job Published: 18 days ago

Dutch / French Speaking IT Support / Service Desk

I am recruiting for a Dutch / French Speaking IT Support / Service Desk Engineer to be based onsite at my clients office in Bracknell.

This role is supporting my clients Dutch / French speaking customers across IT related issues.

The successful Dutch / French Speaking IT Support / Service Desk will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

  • Salary: £27,000 - £32,000 per annum
  • 22 day's holidays
  • Pension Plan
  • Career Progression
  • Discount on products
  • Health Care Plan

Some of the main duties of the Dutch / French Speaking IT Support / Service Desk will include:

  • Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
  • Take ownership of technical issues and see Incidents through to successful resolution
  • Excellent troubleshooting and fault-finding skills
  • Good customer service skills
  • Good telephone manner, typing and grammar
  • Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Perform vendor and management escalation of customer issues in a timely and appropriate fashion
  • Good knowledge of supporting MS Office applications
  • Ability to work independently, flexibly and with initiative.

In order to be the successful Dutch / French Speaking IT Support / Service Desk and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:

  • Dutch / French / English Speaking
  • Experience supporting MS Windows
  • Experience supporting MS Office
  • MS Windows Server - Active Directory
  • MS Exchange
  • Group Policy
  • Supporting MS Office 365
  • LAN / WAN
  • Backup Software
  • Anti-Virus/Firewalls

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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