IBM Middleware Support Analyst

IBM Middleware Support Analyst

MQ administration, Integration Bus, WebSphere Application Server
Fully Remote - Must be UK based

IBM Middleware Support Analyst needed for a multinational organisation based in UK, who are looking to employ an experienced IBM Middleware Support Analyst with an in-depth Subject Matter Expertise in at least one of either IBM MQ administration, IBM Integration Bus administration or WebSphere Application Server administration.

The successful IBM Middleware Support Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £49,000 + 8% Bonus + On-call Allowance
* 30 day's holiday
* Pension Plan
* Life Assurance
* Cycle to work scheme
* Career Progression
* Training
* Fully Remote Working in UK only

Some of the main duties of the IBM Middleware Support Analyst will include:

* You provide Middleware technical expertise to both customer teams and the Operations team
* You deliver working technical solutions within agreed timescales
* You ensure that Incidents, Problems and Changes are updated and closed in a timely and efficient manner within the helpdesk systems (ServiceNOW)
* You undertake customer support and incident diagnosis/resolution on a 24*7 on-call rota basis
* You undertake overnight support patching and software release work as part of a rota

In order to be the successful IBM Middleware Support Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* You have extensive (> 3 years) experience of a WebSphere Middleware support role with the post holder being recognised as a Subject Matter Expert in at least one of IBM MQ administration, IBM Integration Bus administration or WebSphere Application Server administration.
* You have experience of administering above WebSphere Middleware products in both Linux and Windows environments
* Experience of using and configuring performance management tools such as Dynatrace, IBM ITCAM or similar
* Understanding of Java - i.e. interpreting stack trace to understand whether the cause is application or WebSphere related

Skills we'd like:

* You have experience of administrating the above WebSphere Middleware products within AWS, Docker or IBM z/Linux platforms
* You have experience of IIB Message Flow development and support using ESQL, DFDL and Java nodes
* Experience with Shell Scripting and PowerShell scripting
* Experience of SQL coding and PL/SQL and/or T*SQL stored procedure coding
* Knowledge of Oracle or SQL Server
* Experience of other non-IBM Middleware technologies such as JBoss and ApacheMQ
* You prove solid knowledge of managing Incidents, Problems and Changes in a service desk tool such as ServiceNOW
* You have a ITIL Foundation certification

This really is a fantastic opportunity for a IBM Middleware Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out

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