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In Service Support Engineer

Location: High Wycombe Salary: Negotiable
Sector: Defence Specialism:
Type: Permanent Contact: Millie Jackson

Job Title: In-Service Support Engineer

Location: High Wycombe

Key Skills: Electrical/Electronic, Mechanical, logistics, In-Service

Are you a meticulous In-Service Support Engineer with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organisation? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence.

The Role:

So, what will you be doing as an In-Service Support Engineer?

  • Lead the delivery of our in-service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority, and our customers and users.
  • Ensure support project approaches remain relevant and aligned with Defence Standards and other policies specified in customer contracts.
  • Providing a proactive response to emerging technical issues, including customer fault reports and technical queries
  • Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
  • Managing and monitoring system performance, conducting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
  • Defining and leading the implementation of programmes of inspection and preventative maintenance
  • Ensuring that customer equipment remains safe and suitable for continued service
  • Coordinating and cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
  • Managing Integrated Logistics Support documentation and Implementing change requests as required
  • Producing estimates for new engineering work (e.g., redesign, obsolescence) and planning the work
  • Instil engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
  • Implementing the obsolescence strategies for a product line.

What are we looking for in our next In-Service Support Engineer?

  • A Bachelor's degree or higher diploma in a Management, Asset Management, Logistics, Science, Technology, Engineering, or related disciplines. A suitable level of experience in engineering would be considered if no formal qualifications are available.
  • Significant experience in Defence engineering and/or Logistics and/or as a senior engineer throughout the Integration, Test, and In-Service phase of the lifecycle.
  • Proven leadership in managing the latter aspects of the CADMID/T cycle.
  • Demonstrated the ability to plan and execute support tasks on engineering projects.
  • Shown an awareness of engineering project management principles (e.g., work package, dependency, and risk management).
  • Multiple examples of times when you have worked under tight time constraints, in challenging contexts.


  • Pension - 5.5%, option to contribute further
  • Life Assurance
  • Private Medical Insurance
  • Employee Assistance
  • Dental Insurance
  • 25 days holiday
  • Cycle to work scheme

+ More!!!

This really is a fantastic opportunity for an In-Service Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

If you are interested in applying for this position you must eligible for UK security clearance up to SC level.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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