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Infrastructure Support Analyst

Location: Kidderminster Salary: £28000.00 - £30000.00 per annum
Sector: Construction Type: Permanent
Contact: Hannah Baker Job Published: 22 days ago

Infrastructure Support Analyst

Covering 2 sites - Kidderminster and Telford


Infrastructure Support Analyst needed for a multinational well known utilities organisation. This role will be covering 2 sites and based out of Kidderminster and Telford. My client is looking to employ an experienced and well-rounded Infrastructure Support Analyst that takes pride in their work. You'll be responsible for providing 2nd line implementation, maintenance and infrastructure support services, to ensure the stable operation of the organisation's infrastructure, data and voice networks as well as elements of application support and 3rd line infrastructure support.

The successful candidate would need to have experience/Knowledge in the following - Active Directory, Servers and Storage, Network Infrastructure, Desktop Infrastructure Document Management and have a keen interest in becoming an Infrastructure Support Analyst.


  • Salary: £28,000 - £30,000 per annum
  • 24 day's holiday
  • Variable annual bonus based 5-15%
  • Pension Plan
  • Career Progression

What the role entails:

Some of the main duties of the Infrastructure Support Analyst will include:

  • 2nd level Incident and Problem Management
  • Working closely with the service desk team to resolve incidents within SLAs
  • Responding to any faults which require an on-site presence
  • Proactively identifying operational problems and contributing to their resolution
  • Managing and servicing requests
  • Contributing to the planning of maintenance and installation work and implementing planned updates
  • Implementation of infrastructure and administering and supporting:
  • Active Directory, Servers, Storage and desktop infrastructure
  • Network Infrastructure
  • Stock management and reimaging of devices as needed for the wider business
  • Pro-active monitoring of critical systems, ensuring all alerts are investigated and management of monitoring systems to ensure any changes and additional services are effectively monitored
  • Working closely with 3rd parties/suppliers to ensure services are deployed/maintained
  • Providing initial investigation and support for the document management system liaising with suppliers and DBA's for additional support when needed

What experience you need to be the successful Infrastructure Support Analyst:

  • Active Directory, Servers and Storage
    • Awareness / administration of Windows server 2012R2, 2016 & 2019 family (Essential)
    • Microsoft AD Administration (User/OU/Object Management and permissions), (Essential)
    • Group Policy Awareness (Essential)
    • Android
    • HP/Dell Unity Storage (iSCSI/FC)
    • Dell/HP Servers
    • VMWare (6.5-6.7-7.0)
    • Checkpoint
    • Citrix
    • SQL
  • Network Infrastructure
    • Knowledge of networking/TCP-IP
    • Awareness of WAN connectivity types (MPLS, DSL)
    • Basic support for Cisco network switches (Catalyst)
  • Desktop Infrastructure
    • Windows Desktop OS Support (Windows 10)(Essential)
    • Standard build image creation/deployment
    • Dell/Lenovo (or similar) Laptop/Desktop hardware support (Essential)
    • Microsoft desktop applications (MS Office suite 2016 and 365)
    • Microsoft Exchange client user administration (Outlook 2016/Office 365)
    • Windows WSUS, TREND AV, Symantec Endpoint Protection
  • Document Management
    • IBML
    • Kodak
    • Kofax

This really is a fantastic opportunity for a Infrastructure Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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