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IT 1st / 2nd Level Support - Service Help Desk

Location: Farnborough, Hampshire Salary: £22000 - £27000 per annum
Sector: Client Delivery, IT & Telecoms Specialism:
Type: Permanent Contact: Alii Thorogood

1st / 2nd Line IT Support - Service Help Desk



IT support role available, focusing in 1st and 2nd line support, for my client's service help desk. IT Support needed for a technology company based in Farnborough. My client is looking to recruit a 1st / 2nd level IT Support to manage tickets and technical issues across their IT help desk.

Due to location, candidates will require own transport.

What the role entails:

Some of the main duties of the 1st / 2nd Line IT Support will include:

  • Providing technical support across the client's customers
  • Logging fault reports on calls, and escalating to technical teams as required
  • Troubleshooting
  • Active Directory management and administration

What experience you need to be the successful 1st / 2nd Line IT Support:

  • Previous experience of at least 1 year within a similar position
  • Excellent communication and customer service skills
  • Knowledge of Active Directory

This really is a fantastic opportunity for a 1st / 2nd Line IT Support to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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