IT 1st / 2nd Level Support - Service Help Desk

Location: Farnborough, Hampshire Salary: £22000 - £27000 per annum
Sector: Client Delivery, IT & Telecoms Specialism:
Type: Permanent Contact: Alii Thorogood

1st / 2nd Line IT Support - Service Help Desk



IT support role available, focusing in 1st and 2nd line support, for my client's service help desk. IT Support needed for a technology company based in Farnborough. My client is looking to recruit a 1st / 2nd level IT Support to manage tickets and technical issues across their IT help desk.

Due to location, candidates will require own transport.

What the role entails:

Some of the main duties of the 1st / 2nd Line IT Support will include:

  • Providing technical support across the client's customers
  • Logging fault reports on calls, and escalating to technical teams as required
  • Troubleshooting
  • Active Directory management and administration

What experience you need to be the successful 1st / 2nd Line IT Support:

  • Previous experience of at least 1 year within a similar position
  • Excellent communication and customer service skills
  • Knowledge of Active Directory

This really is a fantastic opportunity for a 1st / 2nd Line IT Support to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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